Dawn Dobbs Email & Phone Number

Oakmont, Pennsylvania, United States

Identify, promote, and implement value added care management solutions while collaborating with external partners, service line leadership and on-site staff. Responsible for project management to include date driven metrics, work flows with barrier identification and mitigation.

Pittsburgh, Pennsylvania, United States

Serve as a center leader within a PACE model, directing all inclusive home and community based services foe duly eligible Medicare and Medicaid participants within a capitate payment structure. Responsible for interdisciplinary team, utilization, assessment based allocations, and quality indicators

Pittsburgh, Pennsylvania, United States

Oversee the daily operations of a 75 bed privately owned senior living community including resident care, culinary services, community/family relations, enrichment activities, and human resource management. Direct responsibility census management. Successfully work with ownership to create and implement quality measures to improve resident outcomes and marketing strategies. Serve as the COVID-19 leader for all aspects of the pandemic; education, testing, and safety protocols.

Served in an executive leadership role developing and expanding organizational structure while also implementing initiatives through hiring practices, executive staff on-boarding processes, on-going environmental and culinary divisional support and management of numerous departments. Supporting client relationships, reviewing corporate contracts, and developing strategic and restructuring initiatives.

Directed corporate, culinary and environmental services operations while expanding geographic growth from two to ten states. Successful in establishing policies, procedures, and processes to support core functions for expanding business, which includes ongoing creation, implementation, and review of company infrastructure, remote payroll/expense processes, and employee training and development.

Directed seamless new business implementation and transition to contract management structure. Managed company acquisitions integrating existing employees, records, policies and procedures into corporate structure within a startup environment.

Led as educator to required coursework regarding long-term care administration licensing exam. Provided Nursing Home Administrator focus with emphasis on management theory, leadership styles, employee selection and retention, customer service and emerging trends in healthcare.

Facilitated system-wide projects, including continuous quality improvement program, and the creation and implementation of a management-training program for 1500 employees. Responsible for serving as interim Nursing Home or Personal Care Home Administrator as needed. Served as an organizational survey team member evaluating and analyzing licensing compliance of long term care facilities in Western Pennsylvania.

Responsible for the day to day operation of a 120 bed skilled nursing management community, with direct responsibility for all human resource functions. Directly supervised activities, social service, dietary, and environmental services departments. Researched and implemented work life solutions and programs which were integrated into employee benefit packages such as scheduling options, incentive programs, and utilization of employee assistance program. Attended extensive customer service training and became an organization-wide trainer for CQI and facilitation skills.

Master Of Business Administration - Mba

Master'S Degree, Health Care Administration

Activities and Societies: American College of Healthcare Executives

Bachelor Of Arts - Ba, Psychology - Gerontology Certificate