Dawn Eisner Email & Phone Number

Writing And Editing

Post-pandemic, I am taking a break to restore my physical, mental, and emotional health, while traveling in my Recreational Vehicle (RV) and reconnecting with loved ones.

Raleigh, North Carolina

Leading and serving Customer Content Services team members to deliver technical content for Red Hat’s portfolio of products, including RHEL, Storage, Middleware, Cloud Platform, Virtualization, Developer Tools, and Management software.

Raleigh, North Carolina

Demonstrating open leadership of a large team of content strategists, program managers, writers and their managers to deliver Red Hat’s Cloud Platform, Virtualization, and Developer Tool content.

Raleigh, North Carolina

Raleigh, North Carolina

Manage a team of top-notch content strategists who envision the future of Red Hat content.

Raleigh

• Align content requirements with business strategy• Design, document and communicate the content strategy for middleware products• Foster a team environment that enabled a strong team of writers to deliver successful content improvements• Build strong relationships with stakeholders• Negotiated agreements with QE counterparts and enabled a collaborative partnership.

• Customer Listening Business Point of Contact• Develop feedback program and process to enable the team to develop and deliver products and documentation that meet and exceed customer expectations• Build relationships and create opportunities with internal and external customers and partners• Survey and interview users to gain user intelligence, perform market research, data analysis and communicate the three year vision• Drive websites to improve the user experience with content based on business intelligence and analytics. • Report action plans and verify changes with customers• Train and engage team members to participate in customer-facing opportunities, (interviews, customer site visits, external events, usability testing)• Plan and manage customer event participation, collateral, and budget.

Project managed twelve deliverables for a complex product area.

Project managed multiple deliverables, developed and managed a customer program that enabled writers to attend Beta sites and engage with customers and partners.

Managed the delivery of technical reports and administration guides.