I love my job at TAP Learning, it has plenty of variety in the courses I design and deliver along with a variety of interesting and highly-motivated people to deliver to. TAP Learning is home to the Training Accreditation Programme (TAP) which runs certificated courses designed to empower everyone involved in training and developing others. TAP provides an integrated framework for career development ranging from one-to-one coaching, training delivery, facilitation, analysis, design and evaluation through to role-based Diplomas. I am responsible for the design and delivery of the following courses within the TAP Diplomas framework to career training professionals, subject matter experts and line managers:TAP Certificate in Training Delivery (2, 3 and 5 day)TAP Re-certification for Training DeliveryTAP Certificate in FacilitationTAP Certificate in Coaching for PerformanceTAP Certificate in Learning Needs AnalysisTAP Certificate in Training DesignTAP Certificate in EvaluationTAP Certificate in Leading the L&D FunctionTAP Certificate in Learner Engagement TAP Certificate in L&D ConsultancyAssessing Trainer DeliveryAssessing Learning DesignI have a passion for learner-centred learning and quality - so I am well fulfilled in my role. I orchestrated the successful implementation of the ISO9001 quality initiative in 2013 and was the Internal Auditor for 5 years.

Training a variety of MS Office applications on a 1-1 basis or in groups, in-house or on-site. training, appraising, developing a team of 9 full-time trainers. Implementing the TAP methodology and assessing all trainers within the company. Recruitment of trainers. Conducting annual pay reviews and quarterly bonus assessments. Regular meetings for training staff. maintaining professional standards of work

Working in the Personnel and Training Department. Responsibile for the administration of the recruitment of chartered accountancy students and student liaison. All personnel administration for the Birmingham site.