Dawnetta Taylor Email and Phone Number

Examine and evaluate the operations, control processes and contracts of the university. • Provide recommendations and communicate control weaknesses to senior management to assist the university in meeting its missions and goals. • Investigate reports of fraud, waste, and abuse. • Supervise audit department team of Staff Auditor, interns, and student workers. KEY ACCOMPLISHMENTS• Requested to provide advisory services and recommendations on compliance issues, new operations, processes, and initiatives. • Created and managed the departmental budget, consistently remaining under budget and controlling costs.• Effectively developed positive working relations with faculty and staff of different disciplines, which has resulted in departments seeking additional advisory services.

- Planned, developed, and executed audits of operations, processes, as well as automated and manual systems. - Provided consultation services to management and user groups with regard to compliance, operational efficiency, program effectiveness, and electronic system controls. - Communicated control weaknesses and recommendations for correction to management. KEY ACCOMPLISHMENTS- Helped develop the Quality Assurance Review program used to audit Customer Service Center work.- Assisted in the development of the department’s risk assessment program.

- Managed and maintained the Quality Assurance program for the Dublin Operations, ensuring the facilities remained compliant in the areas of quality assurance, environmental health and safety, cGMPs, legal, transportation, call center operations, and warehousing.- Served as liaison to corporate legal and worked with cross-functional teams to develop processes and procedures.- Worked with management to develop and write local and corporate standard operating procedures and system user manuals.- Managed and maintained the center’s quality inspection and product release program and coordinated recalls.- Audited co-packing, distribution, and third-party contract facilities throughout the United States.- Communicated with regulatory agencies and contractors to ensure all required documents were maintained and readily available for inspection.- Complied, analyzed, and presented operational and metric data for use in operational and quality reports.- Performed root-cause analysis, documented notice of events, analyzed trends on deviations, and ensured appropriate corrective actions were assigned.- Worked with customers, contractors, and suppliers to understand supply chain needs. - Performed system validations. KEY ACCOMPLISHMENTS- Appointed a member of the Global Trainer’s Network and developed and delivered international quality training programs to diverse populations, as well as identified training needs, and measured and reported on training effectiveness.- Asked to serve on numerous merger, divestiture, and integration related tasks forces.- Administered the colleague quality recognition program and newsletter to promote improvements throughout the organization.- Developed and implemented the just-in-time inventory replenishment process to optimize operations.- Received the Corporate Panther Award for Teamwork and Innovation as well as other recognition awards.

Responsible for all operations of a retail store including: performance management and appraisal, recruiting and selection, training and development, and employee relations. Managed two retail stores with approx. 26 employees.KEY ACCOMPLISHMENTManaged two stores, while consistently remaining under budget, controlling cost, and maximizing sales.

Assisted Store Manager with ordering supplies, inventory audits, and directed employees to ensure daily orders were completed in a timely manner.Developed a client base for the store’s specialized services department.

Audited cash drawers, performed variance investigations, and trained new cashiers.

Posted student debits and credits using IFAS, and completed daily assignments in a timely manner in a higher education setting.