Dawn E. Walker Email & Phone Number

Boston, Ma, Us

Collect and analyze data from myriad sources to identify trends and strategic insights that support the growth of the business. Create and maintain dashboards, reports, and data models that allow stakeholders to make data-driven decisions. Collaborate with teammates and other departments to translate business goals and metrics into deliverable products. Leverage Matillion to create transformation and orchestration jobs that automate processes and inform us of data anomalies. QA and troubleshoot queries.

Oversee daily business administration, class configuration, and customer support via SaaS BM platform. Maintain Wordpress site - create pages, edit pages and blog, troubleshoot and resolve site issues. Successfully transitioned studio to virtual class and seminar offerings after temporary closure due to Covid-19. Managed virtual seminar for 80+ world-wide attendees, generating $9K revenue over a weekend.

New York, New York, Us

Successfully implemented and administered Jira Service Desk project for tracking Production Support issues. Built Five9 Call Center projects for new client implementations while supporting existing client projects. Managed Production Support tickets related to Decisions, Five9 and Microsoft Dynamics CRM and other software platforms, pushing issues to resolution by solving issues independently, or collaborating with DevOps and IT. Performed a wide-range of technical duties including reporting and analysis of Call Center activity for Coach Managers, updating HTML email templates, electronic claims submissions, correcting entries to Decisions data platform, performing manual data loads, and writing training and call center project documentation.

New York, New York, Us

Provided customer care and support via Desk.com, Spredfast and phone. Resolved customer issues related to user accounts, event registrations and memberships via proprietary CRM system. Monitored and labeled social media content from Facebook, Twitter and Instagram for future data analytics.

New York, Ny, Us

Provided friendly and courteous customer service to the many students and guests that visited from all over the world. Processed credit card and cash payment transactions. Assisted with re-stocking, merchandising and inventory count in busy, fast-paced retail shops.

New York, Us

Designed a variety of Mens product categories including Bottoms, Denim, Outerwear, Swim and Hats. Participated in every phase of the design process from the initial preparation of presentation boards, design sketches and technical packages, to submitting wash, fit and design comments through the pre-production phase. Leveraged a wide variety of software applications including DeSL PLM and Adobe Create Suite, to efficiently design seasonal collections and relay design information to overseas factories.

New York, Ny, Us

Prepared and updated tech packs. Initiated requests for sample garments and fabric development using WEBPDM system. Tracked samples. Created new styles in PDM system. Communicated with overseas offices regarding fabric standards, trim requests and samples to ensure adherence to deadlines. Attended meetings with mills to review and source new fabrics.

Amsterdam, North Holland, Nl

Created print, plaid and stripe artwork for women's knits and wovens using Adobe Creative Suite and Pointcarre software. Created fabric worksheets for submission to factories for textile production. Created and updated line sheets for merchandisers. Digitized designer's hand sketches with appropriate textures and textiles for use with presentation boards and line sheets.

Us

Responsible for CAD department MAC server maintenance, implementing software and hardware upgrades, and performing data backup and retrieval of CAD department assets. Managed projects to implement new technologies into CAD department improving efficiency and use of technical resources. Archived digital prints with relevant market and design information for easy retrieval. Maintained database of over 25,000 print references. Worked with outside contractors to resolve technical issues when necessary. Ordered CAD department supplies, including papers, inks, Wacom tablets, software, hardware etc. to maintain and ensure continuous departmental workflow. Maintained and supported CAD department Epson wide-format printers. Created digital design illustrations with garment details for designers and technical designers; continuously updated sketches and style information as changes occurred throughout the design process. Developed prints and repeats.

New York, Ny, Us

Promoted to positions of increased responsibility. Administered multi-site Windows 2000 LAN/WAN environment. Managed user email and network accounts, distribution lists, public folders and electronic bulletin boards. Conducted seminars and training sessions to introduce users, including senior staff members, to new software platforms and equipment. Researched technical and vendor sites to resolve server, workstation and software issues. Provided second level helpdesk support to resolve user software and hardware issues. Provided administrative support to Systems Engineer.

Bachelor Of Applied Science (B.A.Sc.), Mathematics

Certificate Of Completion, Data Analytics

Bertelsmann Technology Scholarship, Data Science

Associates Of Applied Science, Fashion/Apparel Design