Dawn E. Webb Email & Phone Number

Bloomfield Hills, Mi, Us

• Analyze learner survey data to identify skill gaps, improve training programs, and drive continuous improvement.• Process weekly course low enrollment reports to optimize course offerings and engagement.• Facilitate in-person and virtual training programs, courses, and workshops across a variety of topics.• Start and end the webinars, introducing speakers and agenda, managing the pace, leading the Q&A, creating engaging conversations, and completing all post-session activities.

Artist Curator and Lead Organizing Specialist behind First Impressions Events & Entertainment, LLC. She began the company in 2010 as an event planning provider organizing specialty entertainment features and shows for corporate clientele. Upon demand, she expanded the company to also offer artist curation and managing services in addition to event organizing services to individuals and businesses alike.I represent some of the music industries most sought after musicians across a variety of music genres. The artists I work with are Detroit's own Ralphe Armstrong (bassist), Gayelynn McKinney (drummer), RiShon Odel (bassist for 3-time Grammy winner Najee), Marqueal Jordon (former saxophonist & vocalist with Brian Culbertson), Ryan Kilgore (former lead saxophonist with Stevie Wonder), Nathan Mitchell (nominated for an NAACP Image Award 2020 and 2021), saxophonist Lord Yancyy, saxophonist & educator Mike Monford. Other artists I have worked with have been Duane Parham, Straight Ahead, Higher Vibe, Sky Covington, trumpeters Lin Rountree and Rayse Biggs. I booked Argentine born electric guitarist Max Valldeneu to play at Bakers Keyboard Lounge, Detroit. This performance was featured in the New York Times 36 hours in Detroit series.Working with Ryan Kilgore, I planned and executed a Master Class session for the music students of Chandler Park Academy, a charter school located in Harper Woods, MI. Several of the students were able to attend the sound check for Stevie Wonder's Songs in the Key of Life tour at Joe Louis Arena.I coordinated performance details for Miles Smiles, opening act for Culberton at Chene Park, Detroit which consisted of trumpeter Wallace Roney (Miles Davis' protégé), Larry Coryell (guitarist), Alphonse Mouzon (drummer) and Ralphe Armstrong (bassist).Booking venues for artist performances, contract negotiations, create flyer for social media advertising, marketing and promotion activities for shows, scheduling flight and hotel arrangements.

Southfield, Michigan, Us

• Setup courses, create learning paths, and manage all user permissions in Absorb LMS for 60 in office and field employees• Assist in digital content implementation into the LMS environment of master and live courses• Provide project leadership and support from design and implementation• Participate in the integration (planning, testing, and implementation) of new technologies, including LMS updates and third-party supporting products.

Ashburn, Virginia, Us

Assist multiple clients with day-to-day administration of their Cornerstone On Demand systemParticipate in weekly or monthly calls with the clientServe as the main client administrator when requiredDeliver the project requirements within budgeted hours while maintaining client's satisfaction

On Air Personality/Producer at WJZZ Cool TV.WJZZ is an iconic legendary jazz format radio station based in Detroit, MI. It was originally founded by the famous jazz musician Dave Brubeck and a partner in 1960 as the first station in the United States dedicated to jazz music. It was acquired by Doctors Haley Bell, and Wendell Cox who established the WJZZ call letters in Detroit on March 18, 1974 where it became the premier jazz radio station in the nation. Due to business concerns the station shut down broadcasting in fall 1996 and remained dormant for 23 years. The station via the call letters was revived by Rodger Penzabene Jr, President, CEO WJZZ Detroit Jazz Radio Entertainment LLC in May 2015, and began broadcasting as a global internet radio station.Our mission is to preserve the history and legacy of jazz music and it’s culture, promote the fine arts and the WJZZ brand to a sophisticated worldwide audiance.Our vision is to grow the stations infrastructure and international appeal to become the most popular and successful jazz station in the world.

Princeton, New Jersey, Us

In this role, I supported the learning management system (Oracle) by managing training assignments by adding and withdrawing learners, adding instructor resources, adding instructors to courses, created required assignments for learners, created ILT, self-paced offerings and blended offerings, updated course description and content. When requested, ran completion reports and assignment status reports.

Duluth, Georgia, Us

Supported the day to day transactional and operational functions of the training department. Process weekly Distribution Operations compliance reports to notify managers of expiring credentials for their team. Co-facilitate training at service centers for field employees. Documented employee training by processing course rosters and oversaw the collection and organization of training documentation. Verified that all Distribution Operations field personnel certifications are current. Advised supervisors of re-certification deadlines, working with employees to ensure required certifications remained current to company and state requirements.

Livonia, Michigan, Us

Senior LMS Administrator by analyzing and recommending solutions to utilize the LMS to deliver, track and measure training strategies and content to meet organizational objectives. Collaborates with Organizational Development and Training teams to successfully analyze business needs and improve processes.• Test new efforts or setup on SCORM training modules in LMS, reviewed SOP’s, and quizzes before launching into e-learning to be assigned• Manage the LMS and coordinate processes impacting LMS with all members of the Learning Programs and HRIS teams• Designs, configures, tests and implements system and process related changes to improve the Global Learning Lab’s functionality and user adoption• Create test scenarios and assist project team members in performing tests to ensure all processes work according to predetermined goals

Allen Park, Mi, Us

Serve in a sales and customer service role assisting customers with individual game ticket purchases and encourage customers to upload the mobile app for easy access to digital tickets, use Archtics Ticketing System for sales, resolve guest complaints, handle cash and credit transactions, balanced cash drawer with zero errors.Serve in a sales and customer service role assisting customers with NFL game and concert ticket purchases.Operate effectively in a high traffic environment.Provide customer service by greeting customers as they approach the ticket counter and complete transaction payments accurately in a professional and friendly manner

Co-host on the Mike Bonner Round Midnight radio show. Producer of First Impressions Lounge Radio focuses on all things cultural (music, art, entrepreneurship) on Wednesday nights. I interview national and international artists, feature new music, develop interview questions, and market their appearance on the show.

Organize, plan and develop projects and events initiated by The Chamber. These events include Toast of the Town, Novi Dinner Tour, Annual golf outing, Ribbon Cuttings, Lunch and Learns, Friday Coffee, Young Professionals, After 5 Mixers, Member Refresher and Member Recognition event. Write, design and edit materials (event programs, email blasts, flyers) for Chamber events. Coordinate multiple programs designated to grow membership and generate awareness. Develop budget and establish event logistics from event inception to event execution.

• Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings using Guesthost • Monitor dining room and guest flow to maximize table usage and minimize customer wait times.

Processed Affidavits of Attendance for course credits for learnersMaintain course/curriculum information within LASManage LAS requests from clientEnroll students, maintain and process course rosters from assigned scheduled coursesEnter student attendance records into LAS database and generate reports

Bloomfield Hills, Michigan, Us

Manage in-person and telephone guest inquiries, customer service requests, and reservation bookings using Open Table.Process requests for gift cardsDevelop rapport with clients and generate repeat business through friendly attitude and extensive cuisine knowledge.Spot VIP clients immediately and provide special treatment including preferred tables.Take guests to their designated tableMonitor dining room and guest flow to maximize table usage and minimize customer wait times.

• Utilized Knowledgelink (SAP SuccessFactors) to create ad-hoc reports, update assignment profiles, content substitute links, tested course modules following guidelines of test scripts and record any errors.• Loaded learning objects, and created course catalogs, assessments, curriculums, and enrollment policies.• Tested checklists in the quality assurance environment to ensure accuracy of steps.

• Processed Fleet and Dealership Subscription Billings on a weekly basis and reconciled subscription billings on a monthly basis and processed dealership billings for $41 (+/-) million and reconciling final subscription billing reports for all Chrysler dealerships• Vendor management – worked closely with LMS vendors to report, track and resolve technical and non-technical systems issues impacting end users• Managed roles, securities, and permissions associated with Saba LMS access; developed and maintained LMS Governance plan• Established and maintained positive, effective and collaborative working relationships with coworkers, system users and the vendor• Provided content for the development of product documentation Including training materials and user guides, etc)

• Performed QA testing on SCORM modules, reviewed SOP’s, and quizzes before launching into e-learning to be assigned• Assisted in the creation, management, and enforcement of LMS standards, policies and operating procedures; drove continuous process improvement• Troubleshoot various user requests such as password resets, and create/delete account access.• Support data entry of events including setting up new classes, running reports, monitoring course enrollment, reconciled and processed class rosters• Managed roles, securities, and permissions associated with Saba LMS access• Created pre and post-tests in Comartis for testing in QA environment before releasing to the production environment• Worked with trainers to schedule and coordinate ILTs and virtual training sessions for employees & new hires

Detroit, Michigan, Us

Responsible for all aspects of event management, including site selection, contract negotiation, transportation arrangements, production of meeting materials, and on-site management. Work closely with hotels and vendors to ensure that all client requirements are fulfilled. Assist with associations’ annual golf outing by soliciting and attaining sponsors, and registering golfers.Seamlessly orchestrate chapter meetings and workshops for organizations 750 members.Prepare, track, and summarize meeting budgets for board of directors.Write program descriptions for newsletter and website.

Merritt Island, Florida, Us

Recruited to develop and implement policies and procedures for organization along with human resources best practices.•Process all new hire paperwork including online drug screening. education verification and background checks.•Create and maintain files in DropBox.•Submit information to iBoard (online system used to conduct security background checks for employees assigned to the EPA job site).

Supported user account information such as security, rights and user groups efficiently.Created and maintained hyperfinds, queries and genies. Assisted users with problem resolution and resolved issues independently in less than 24 hours. Provided intermediate Kronos application functional support. Assisted with the testing of various applications, releases, database changes and communicated findings in written report format to Kronos leadership team. Performed Kronos administration duties including troubleshooting and maintenance of the system. Managed and assigned the security administration and proxy rights for all users.Managed performance appraisals for ministry organization by running data imports, password reset and welcome message generation. Uploaded competency assessments, and other compliance-related processes, ensuring aligned, clear goals and accurate, objective talent assessments. Assisted managers and associates with populating their associates’ goals into SuccessFactors system. Troubleshoot and oversaw problem solving for all data and system interface issues for all users. Tracked and communicated issues and resolutions. Primary point of contact for functional and technical systems support for SuccessFactors.

Implemented, communicated, and reinforced corporate human resources initiatives. Developed a training program for supervisors that included performance review evaluations, employee. Developed disciplinary plans of action, employee training & interviewing skills. Designed and delivered management training on new performance appraisal system which resulted in improved efficiency in annual performance review process.

Bachelor Of Science (Bs), Business Management

Certificate, Meeting And Event Planning

Certificate, Project Management Fundamentals Certification