Dawn Foust Email & Phone Number

•Primary resource maintaining the relationship with key distributors and adherence to their contracts•Effectively reduced approximately $1.5 million in open AR between Encompass Group and key distributors•Audit pricing contracts and rebates•Research and resolve credit/rebate issues•Create ad hoc reports to analyze sales/usage trends and profitability of Encompass Group’s contracts with key customers and distributors•Provide my findings and suggestions to the Executive VP and Regional Directors of Sales•Provide weekly/monthly sales reports, usage reports and purchasing reports to Sales team and various divisions of Encompass Group•Key Contact for data integrity concerns•Work with IT to identify programming errors and/or enhancements required to provide more useful and accurate reports•Work with Project Managers for system conversion to SAP by identifying the needs of various departments and test newly developed programs

•Supervisor for ten CSRs and one receptionist•Coordinated, logged and reported CSR schedules, vacations and meetings•Conducted training for new hires and CSR continued learning•Conducted employee reviews and counseling•Resolved complaints from CSRs, Sales Reps and customers•Implemented and created queries on AS400 to report customer sales/ordering history, consignment usage, open orders, order entry stats, orders/items invoicing at 0 sell, credit hold accounts, and various other CSR statistics•Liaison between CSRs and IT to resolve various systems issues•Handled all special projects with in Customer Service•Heavily involved on project team for system conversion to AS400•Became a “Super User” of our AS400 system and trained most divisions of Encompass Group

•First contact for Level I CSR questions and concerns•Offered experience and direction toward the appropriate resources and procedures•Responsible for consignment accounts, Managed Cost accounts and strategic laundry accounts•Performed monthly audits on Level I CSRs and ensured SKU reports were being worked weekly

•Contact for a large group of key customers and sales representatives•Primary duties included: incoming calls; order entry; provided product information; resolved quality control issues; reviewed and communicated back order release dates; processed returns/credits/debits; provided delivery information; transportation estimates; processed claims with carriers; problem resolution and research•Gained experience in Specialty Group functions with alternative markets

•Reviewed and analyzed product usage•Processed orders with vendors for product needed while staying within Inventory budget•Expedited open orders to receive stock quickly and provide this information to Customer Service•Processed mass maintenance/forecasting on stock ensuring back orders were minimal•Controlled consignment inventory with outside vendors

•Manager for up to twenty employees•Created employee schedules and logged/reported vacation/sick time•Conducted store and shift meetings•Coordinated with truck lines for inventory deliveries•Organized staff scheduling to ensure each department had adequate coverage at all times•Assigned daily/weekly job tasks by department and ensured tasks were completed in a timely manner•Coordinated staff and requirements for special events•Conducted training for new hires and employee continued learning•Conducted employee reviews and counseling•Resolved customer and employee complaints•Loss prevention•1996 Per Capita Sales Award of Excellence – 1st Place

Certificate, Access 2002 Intermediate

Certificate, Management Intensives I & Ii ; Access 2000 I & Ii; Excel 2000 I & Ii

Psychology