Dawn Frommelt, Pmp, Mba Email & Phone Number

Dubuque, Iowa, United States

Dubuque, Iowa Area

• Managed 300+ projects in the past 5 years from concept to completion. Scoped requirements, established priorities and deadlines, monitored budget, and directed teammates.
• Oversaw project delivery for Cartegraph’s largest high-profile accounts, including City of Miami, City of Denver, Kansas City, City of Santa Barbara, City of Tucson, and City of Colorado Springs.
• Facilitated strong, cross-functional communication with service, support, and sales teams; key customer stakeholders; and consultants.
• Served as lead project manager for SeeClickFix integrations.
• Mentored and coached associate Cartegraph project managers.

» Led 10-person team of project managers and implementation specialists.» Oversaw implementation delivery for 250+ new and existing customers. » Served as escalation point-of-contact for all Cartegraph customers. » Created and managed annual team budget. » Identified growth opportunities, increased team productivity, and collaborated with department.

» Led 150 employees and managed a multi-million-dollar division budget.» Efficiently and accurately met required compliance documentation for over 3,000 customers. » Directed the 200-person client services team through a multi-year CIGNA Retirement acquisition project.

» Led a 16-person team of customer account consultants whose responsibility was to service retirement plan customers.» Served as escalation point-of-contact for customer and investment brokers. » Collaborated with other department to improve customer service and processes.

Master Of Business Administration (Mba), Business Administration And Management, General

Accounting