Dawn F. Ross Email & Phone Number

New York, Ny, Us

Allentown, Pa, Us

I oversee editorial content at Access Point—a cybersecurity consultancy—by commissioning and publishing news editorials from security journalists on emerging industry topics. Through strategic social media posts and email roundups, I increased the subscriber base of our media outlet 140%. I interview, hire, and manage freelance contributors, negotiate contracts, and assign topics, while also producing marketing slicks, solution briefs, and sales collateral for sales engineers and resellers—ensuring they have clear, highly focused materials to effectively communicate Access Point’s services.

Overland Park, Kansas, Us

As the senior content developer at FireMon, a leading provider of security management solutions, I created exceptional technical documentation in the form of digital administrator guides, deployment and configuration quick-starts, integration and rebranding procedures, system and resource requirements, training modules, tutorials, and release notes.In the capacity of eLearning developer, authored, designed, and managed the development of an eight-module self-paced training curriculum on Asset Manager, the FireMon flagship CAASM product, and Policy Analyzer, its NSPM solution. The program teaches customers and prospects how to solve business problems while nurturing interest (and cross-selling opportunities) across the company's line of firewall management software.Curriculum engages learners with relatable use-case scenarios, narration, animation, interactivity, software simulations, music and sound effects.Measured the success of the program through interactive knowledge checks, scored assessments, course and user tracking, enrollment trends, and participant surveys.

Newark, New Jersey, Us

As a wordsmith and standards-and-compliance guardian for Prudential, a global financial leader, I advocated for content solutions that satisfied business requirements, accommodated platform constraints, and reflected industry standards and best practices.Applied communication and editorial skills to ensure that marketing and advertising messages reached clients in a uniform manner regardless of the modality in which they were received (e.g., via mobile, smart phone, social, tablet, web, email, instant message). Participated in the development of business requirements documents, data dictionaries, wireframes, design composites, prototypes, and usability test plans.

Roseland, New Jersey, Us

At ADP, a global leader in human capital management, outsourcing services, analytics, and compliance, I edited instructional materials to facilitate students’ mastery of subject matter. Ensured technical accuracy, instructional soundness, intelligent design, and proper use of ADP’s combined template and house style. Reorganized, rewrote, and revised corporate training materials to improve clarity, concision, and grammar. Key deliverables included instructor-led and recorded webcasts, demonstrations, interactive simulations with audio and closed captioning, traditional classroom facilitator guides, handout manuals, and job aids.

New York, Ny, Us

Designed, developed, and deployed four online publications for Merrill Lynch. Managed the Web Publications team.The Private Client Architecture (PCA) Web was a major departmental intranet site representing 14 departments within the PCA division of Merrill Lynch. Devised and enhanced the Group’s large-scale intranet publishing processes. Responsible for the hiring, management and professional development of two employees.The Distributed Systems Development (DSD) Web was a departmental intranet site that provided technical information on the infrastructure of the Trusted Global Advisor (TGA) computer system. The TGA Developers’ Guide was an online, PC-based, multimedia publication that supported TGA developers by providing them with a mechanism through which to share information, reuse code, and access accurate, timely, development information. The TGA Interface Design Guide was an online reference manual that described and illustrated the interface standards for the TGA project.

Dallas, Tx, Us

Developed a three-day training course and training materials for the Billing Analysis and Settlements Environment (BASE) system, a $5M computer system developed by AT&T for the Philippine Long Distance Telecommunications Company (PLDT). Designed, developed, researched, and co-wrote more than 900 pages of course material including a user guide, an instructor guide, a student guide, an online Help system, and collateral items such as 100+ transparencies, poster props, and certificates of completion. Successfully taught approximately 90 PLDT department heads and managers over a three-week period in Makati, the Philippines.

B.A., Comparative Literature & Mythology (Double Major)

English Language And Literature, General

Education record