Provide “best in class” client services while cultivating relationships throughout a 36 floor Class-A tenant occupied workspace, including but not limited to; event management, budget analysis, marketing campaigns, vertical catering, food & beverage, vendor contracting, building maintenance, project management, team building & staff training. Empowered to create a luxurious and dependable communal space using a fusion of technology, software as a service and hospitality.

Communicate and establish trust with clients to design, plan and execute complex corporate conferences in a 35,000 square foot venue. Served as liaison between clients, vendors, and operations team to effectively communicate all event needs for set-up, program agenda, food & beverage, rental equipment, technology, and exhibitor information. In 2019 personally received 100% client satisfaction on Net Promoter Score surveys, performing as one of the top production managers in the company. As well as a vital team member in the highest scoring property in the Convene portfolio.

Serviced and executed large-scale corporate, leisure, tour & travel, and catering events flawlessly from planning to post conference follow-up within our 60,000 square feet of meeting space and 1,780 guestrooms hotel.

Organize and execute daily event information to ensure successful room sets and food & beverage events while maintain strong relationships with union employees to ensure exceptional service for all guests & clients.

• Manage and oversee all operations for the restaurants, bars, room service and small meeting space in a 1,800 room unionized hotel• Engineered high performing, profitable menus across Room Service, Club Lounge, and Lobby Bar• Responsible for scheduling of employees while reducing labor costs and maintaining a high productivity level• Conducted financial forecasting on a regular basis for a multi-million dollar department• Designed and managed implementation of a new amenity program and ordering system which included price points for efficient cost benefits to inventories