Dawn Gerardo, M.S. Email & Phone Number

Los Angeles Metropolitan Area

• Duties and Responsibilities:
• Ensure a high level of contractor engagement through execution of programs that drive: Redeployment/Retention – actively identify new opportunities and assign candidates before the current assignment ends
• Proactively inform employees of safety policies, best practices, and updates
• As employee issues arise, make sure resolution occurs in a timely and professional manner
• Based on employee feedback and engagement scores, execute process improvement as needed. Regularly solicit and share performance feedback with contractors. Coach and guide as needed.Client Engagement:
• Ensure high level of customer engagement through regular/proactive communication and building of strategic relationships

San Dimas, CA

• Build strong relationships with providers to be the go-to resource for their hiring needs.
• Negotiate fees with providers, vendors and execute contracts on all assignments.
• Perform outbound calls to potential and existing providers by telephone and email to qualify them for potentially being part of the network.
• Utilize internal database to extract data and Google to seek new providers to add to the network of providers.
• Schedule appointments for Veterans and prepare pre-credentialing paperwork for the Credentialing Department.

San Dimas, CA

• Oversaw administrative operations and financial activities, managing office budget of $175k.
• Supervised administration, general accounting, payroll, internal and external auditing, reconciling credit card statements, and intercompany reconciliations.
• Proofread, typed, and edited progress reports and individual service plans for the client’s files for submission to the Regional Center.
• Processed and audited semi-monthly payroll distribution and monthly financial reconciliation process for staff of 50, including reconciliation against actual contracts.
• Answered incoming calls being prompt and courteous in assisting clients and employees throughout the organization.
• Handled complaints, investigations, and coached supervisors on employee relations matters.

Chino, CA

• Facilitated onboarding process, compiled offer letters, organized pre-employment meetings, handled benefits administration programs & open enrollments, and next step information to employees being offboarded..
• Collaborated with Clinical Director to understand skills and competencies needed for open positions.
• Wrote job descriptions to showcase company benefits and attract qualified candidates.
• Supervised Front Desk Coordinators and managed the District Administrator team and provided training and coaching to improve performance.
• Conducted I-9 audits to confirm the accuracy of forms and current documentation received.
• Monitored company processes to ensure compliance to pertinent federal, state, and local laws, including state and government, and healthcare agencies’ audits.

Rancho Cucamonga, CA

• Served as administrative support to the Information Technology Department by performing administrative and technical duties.
• Performed customer service functions by answering employee inquiries on payroll, time off requests, onboarding process and benefits administration.
• Processed invoices and accounts payable/receivables payments for the company.
• Developed and managed project management database to monitor project status, provide support, and ensure completion deadlines were met.
• Responded to inquiries (mail, phone, email) including communication with clients and management.
• Coached 5 employees on company processes to achieve maximum production and efficiency.

Bachelor Of Arts (B.A.), Business Administration And Management, General

Master Studies In Leadership & Management, Human Resources