Accountable 100% for all aspects of entire dock operation and yard switching - directly within customer's facility. Hired, trained and managed all full time and temporary staff, handled all direct HR processes and records, administered all company policy including annual reviews, disciplinary actions and ongoing training. Requested bids, made vendor/driver trainer selections, reviewed and approved billing invoices and expense reports. Interacted with customer's upper level management directly… Show more Accountable 100% for all aspects of entire dock operation and yard switching - directly within customer's facility. Hired, trained and managed all full time and temporary staff, handled all direct HR processes and records, administered all company policy including annual reviews, disciplinary actions and ongoing training. Requested bids, made vendor/driver trainer selections, reviewed and approved billing invoices and expense reports. Interacted with customer's upper level management directly on all dock issues within their facility and resolved all concerns immediately. Endorsement from Malisa R. Lorthridge, CSPHR Generalist at Kingswood CCRC"I have had the pleasure of working with Dawn for over 4 years. I can't say enough about how great of a support she has always been able to provide me with as well as trusting me to service her staffing needs. Dawn makes herself readily available and accessible, answering every phone call and email regardless of how big or small the request. I look forward to future opportunities to work with Dawn again and would highly recommend her without hesitation." Show less

Supervision and training of team.Managed dock tasks, record keeping and IT tasks required on dock and at hub.Ensure customer satisfaction.Interacted with customer directly on all dock issues within their facility and resolved all concerns immediately.

Staged for up to 7 driver routes each sort. Moved to scanner and attained nearly 100% in unload. Trained addl' scanners. Recruited to assist in office as needed. Handled all QA responsibilities during key employee's 90 day emergency medical leave. Selected to perform pre-sort processing of driver routes and PIP/scanner of post sort.

Responsible for creation and presentation of entire training program for new agent mastery of sales techniques, negotiations, form completion and legal compliance. Authored and updated text book, exercises and tests.Held 8-week classes for all new agents followed by mentoring new agents for 12 months.Endorsement from Linda Burwell Broker Manager for Reece and Nichols:"I managed a real estate office for Reece & Nichols. I loved recruiting new agents, that's where Dawn came… Show more Responsible for creation and presentation of entire training program for new agent mastery of sales techniques, negotiations, form completion and legal compliance. Authored and updated text book, exercises and tests.Held 8-week classes for all new agents followed by mentoring new agents for 12 months.Endorsement from Linda Burwell Broker Manager for Reece and Nichols:"I managed a real estate office for Reece & Nichols. I loved recruiting new agents, that's where Dawn came in. Dawn and I had worked together prior and I always found her professional and personable. She became my mentor/trainer and helped many new agent get their start in real estate. Training on many levels including contracts, prospecting, organization, all important in building a real estate career. Dawn guided each of them with her knowledge always coaching them in her positive manor. Dawn enjoys teaching and it shows, I would recommend Dawn as a trainer or coach in any organization. She is a professional who knows how to lead others." Show less

Successfully handled all aspects of up to ten separate 28-page contracts plus additional documents on a monthly basis without assistants. Oversaw completion of all communications and tasks required by clients, Realtors, lenders, title companies, inspectors, repairmen, builders and appraisers to meet tight contract deadlines for multiple clients simultaneously. Developed a set of systems to streamline entire process which increased client success and ultimate satisfaction.

Maintained detailed customer files and financial records.Assisted with bride's gown/veil selection and coordinated entire wedding party's special orders - gowns, tuxedos, accessories, engraved invitations - including scheduling fittings and final delivery or pick up. Calmly resolved the normal but frequent complications with special orders to reduce undesirable stress on bride and entire wedding party.