Dawn Hardwick Email & Phone Number

Florida, United States

Florida, United States

Us

Us

• Manage the daily functions of the Underwriting Team• Ensure compliance with all applicable policies• Staff the Underwriting team: Interviewing, training, supervise, file review and recommend personnel actions.• Coordinate schedule to assure adequate staffing for volume and time service• Abreast of regulatory changes, compliance requirements, product changes for all carriers and implement to ensure compliance. • Review Medicare Supplement and Individual Life insurance risk eligibility based on medical history by using appropriate insurance industry standards while meeting or exceeding production goals. Maintains 100% daily and Quarterly audits • Referral/resource underwriter: train and coach new underwriters • Concierge underwriter recognized for professionalism in handling all escalated customer concerns effectively reducing customer care call response time by 10%• Perform quality compliance reviews of 20% of daily underwritten business for Underwriting training purposes • Successfully resolve written or verbal appeals for the department to maintain a consistent level of customer satisfaction of 95-98%• Demonstrate cooperative behavior and positive interaction with Management and all colleagues, ensuring all communications are done in courteous and professional manner.

Us

Interdepartmental liaison: create guidelines, procedures, and workflow for all business lines and existing processes as documented resource, improve, test and monitor processes or new programs; testing of electronic apps and iSeries/BosaNova/AS400Subject matter expert in department workflow and guidelines for carriers and TPA, assist with pilot of new units and/or workflow which enhanced application time service by 1 business day and decreased agent status inquiries by 20%Effectively handled all escalated customer concerns, resulting in reduction of call response time by 10% and successfully resolved written or verbal appeals for the department to maintain a consistent level of customer satisfaction between 95-98%.Uses industry standards to review Medicare Supplement and Individual Life insurance risk eligibility while exceeding production goals; met 100% of daily and quarterly audits.

Tampa, Florida, Us

• Assessed individual medical conditions resulting in determining group rates up to an unlimited amount.• Responsible for prescreening business for agents/brokers, decreasing application turnaround time by 30%.• Developed internal processes for prescreening and new business and trained contractors/underwriters on company products and best practices.

Us

Assess the senior life market, case reviewed for rate and written format, referral underwriter, assisted with researching information for the underwriting manual, developed procedural manual

Munich, Bavaria, De

• Evaluated facultative reinsurance applications for life insurance and determined risk assessments up to $1MM• Was responsible for knowledge of mortality trends, medical data, and industry underwriting practices of clients’ personnel, business practices, and products, which aided in negotiating and communicating decisions clearly and effectively to clients.• Complied with MIB guidelines, Gramm-Leach-Bliley, and other legislative requirements and participated in on-site underwriting reviews.

Munich, Bavaria, De

Managed processing unit and scanning/file storage department, conduct regular employee performance review, created incentive programs and motivated employees, improved processing time service, hired, trained, managed timekeeping and work flow for department

Northbrook, Il, Us

Responsible for the evaluation of various risks in order to accurately classify them on the basis of sound actuarial principles and reasonable anticipation of mortality or morbidity experience.Knowledge in medical terminology, law, finance and statistics.Act as Referral Underwriter.Enforce company policies and comply with state regulations when changes occur.Communicate effectively with sales partners and management.Conduct presentations and training sessions.

Bachelor Of Science, Merchandising

Associate Of Science (As), Business