Dawn Hatterman Email & Phone Number

Kansas City, Missouri Area

Plan and implement events and programs that serve the interests and needs of the community.Serve as a community contact and collaborator.Assist library patrons navigate the library and on-line catalog, register for programs, and use library computers, internet and other technology.Manage patron accounts and process circulating library materials through workflow software.

Kansas City, Missouri Area

Manage patron accounts and process circulating library materials through workflow software. Assist library patrons navigate the library and on-line catalog, register for programs, and use library computers, internet and other technology.

Kansas City, Missouri Area

Organized, pulled and shelved books. Rebalanced shelves, refilled displays and identified books needing attention.Provided assistance to library patrons by utilizing the catalog and being familiar with the collection and resources.

Kansas City, Missouri Area

Responsible for planning, organizing, coordinating, and directing of daily operations of the yoga studios.Design, develop, implement, and oversee strategic planning for studios, which includes recruitment and retention.Work with appropriate constituents to develop and/or revise policy and procedures as needed by setting goals and priorities to meet the needs of the studios. Coordinate with appropriate constituents to assure that established business procedures are followed in the development and implementation of projects and events. Responsible for hiring process, including the development of job descriptions and expectations.Coordinate with constituents to disseminate effectively information to promote programs, including development of marketing material, website and social media. Manage client newsletter and other social media.Supervise studio staff, including scheduling and evaluation. Manage front desk/customer service, administer MindBody Online, keep customer accounts accurate and up to date, address customer issues, and manage membership contracts.Manage special events including selection of venue, scheduling, reservations and promotion through website and social media.

Kansas City, Missouri Area

Responsible for the college's relationship with the K-12 schools and the community at large. This included admission, enrollment, dual credit, community programs, marketing and information. Responsible for the administration of the Kansas City Storytelling Celebration.Developed and implemented the Monarchs Collegiate Academy, an early college degree program for high school juniors and seniors.Responsible for the administration of College Experience for Adults with Developmental Disabilities (CEADD). Initiated the development and implementation of MCC’s required college orientation course for all incoming freshmen. Actively engaged in MCC’s Strategic Enrollment Management.Active member of the core team responsible for the development and implementation a Customer Relationship Mangagment system to serve over 20,000 MCC students.

Kansas City, Missouri Area

Supervised 13 employees in the offices of Admissions/Recruitment, Records and Business. Managed three budgets for a combined total exceeding $600,000.Responsible for the maintenance and security of over 20,000 student records. Orchestrated the posting of approximately 35,000 grades each semester. Monitored the evaluation of graduation applications and the awarding of more than 550 degrees/certificates a year.Investigated and resolved student concerns related to grades, degrees, enrollment, and payment. Acted as a resource on MCC academic policy and procedures to faculty, staff and administration.Collaborated in the facilitation of advising/registration and orientation activities each semester for over 1500 students per year.

Kansas City, Missouri Area

Assisted a diverse population of prospective and current students in the assessment of their personal and educational goals. Interpreted academic placement scores and evaluated previous college credit. Advised students in program and course selection, discussed transfer guidelines and helped them through the enrollment process and other academic procedures. Approved student degree plans and course enrollment forms for federal financial assistance.

Kansas City, Missouri Area

Liaison between the Dean of Instruction, Division Chairs, faculty and students. Reported student and instructor concerns, faculty absences and any other unusual occurrences to the Dean of Instruction.

Kansas City, Missouri Area

Developed a recruitment campaign focused on adult learners. Utilized letters, publications and personal contacts. Efforts resulted in 96 new adult students in spring 1991 as compared to the 19 brought in fall 1990.Created a student services referral program to aid in the retention of students. Acted as a liaison to connect students with services. Also produced KEEP (Keep Educational Experiences Positive), a newsletter for faculty and staff.

Salina, Kansas

Evaluated high school and college transcripts to determine if student applicants met the admission requirements. Attended over 50 college fairs and high school visits in Kansas and Oklahoma each year. Met with walk-in prospective students and planned campus visit days for 25-100 prospective students.Collaborated in the development of annual recruitment marketing plans. Conducted research and developed programming schedules. Student population increased by 43%.

Lincoln, Nebraska Area

Coordinated bimonthly and quarterly newsletters. Planned content, conducted interviews, wrote, edited and produced camera-ready copy. Created promotional brochures and wrote technical manuals.Supervised a part-time assistant. Worked with an advertising agency to develop copy for company sales and marketing portfolio.

Master Of Arts, Liberal Studies

Emphasis on American Symbols of Patriotism and Their Use in Times of Peace and Peril.

Bachelor Of Science, Interpersonal Communication

Activities and Societies: Competitive Public Speaking, Theatre- on stage and behind the scenes, Pi Kappa Delta, Theta Alpha Phi, Kappa Pi.