Maria Dawnapril H. Email & Phone Number

Caloocan, Ncr, Ph

● Respond to customer inquiries in a timely and professional manner, through a ticket-basedsupport system and chat support● Handle customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure the resolution● Keep records of customer interactions, process customer accounts, and file documents● Identifying and assess customers’ needs to achieve satisfaction

● Oversees one or more customer support functions or units● Contributes to the development of customer support strategies and plans● Overall supervision of CSR's schedule, attendance, and reports● Monitor, supervise, and collect weekly reports from Forum Moderators● Promote all game contents/products of the company;● Respond to customer inquiries in a timely and professional manner, through aticket-based support system and chat support● Investigate written inquiries/issues and respond/resolve them accordingly;● Provide information to customers on account status, transactions, and billing issues;● Report suggestions, in-game bugs, and other user concerns to the management;● Hourly top-up and website monitoring

● Deal directly with customers through email● Respond promptly to customer inquiries● Handle and resolve customer complaints● Obtain and evaluate all relevant information to handle inquiries and complaints● Perform customer verifications and manage customers' accounts.● Process applications and requests.● Direct requests and unresolved issues to the designated resource● Record details of inquiries, comments, and complaints.● Communicate and coordinate with internal departments.● Follow up on customer interactions.

● Deal directly with customers through email● Respond promptly to customer inquiries● Handle and resolve customer complaints● Obtain and evaluate all relevant information to handle inquiries and complaints● Perform customer verifications and manage customers' accounts.● Process applications and requests.● Direct requests and unresolved issues to the designated resource● Record details of inquiries, comments, and complaints.● Communicate and coordinate with internal departments.● Follow up on customer interactions.