Contract position as an Assistant for the CEO, Owner, and HR VP. Enjoyed meeting and working with such a talented group of professionals.

•Directly supported the Senior Vice President and 9 of his direct reports. •Scheduled, accepted, and maintained meetings and presentations for the Senior VP, VP of Sales/Marketing,& Manufacturing VP.•Scheduled and confirmed all travel arrangements for SVP.•Created, submitted and tracked expense reports for SVP.. •Created sales reports and distributed to Executives daily. •Maintained productive office environment by answering and routing phone calls, general filling, ordering supplies, coding invoices for processing, payment, and resolving issues within the department in a timely manner. •Responsible for notarizing all legal, real estate, and other documents.•Liaison to other Regions, District Sales, and Corporate offices.•Maintained functionality of office machines and availability of technology devices and products. •Scheduled and planned all details for Corporate and Office meetings and presentations. •Coordinated, scheduled and communicated all details of Customer Entertainment Outings, for the Sales VP with a $100,000.00 budget. •Cross-trained in the Credit Management department and learned the aspects of risk management at terminals and shipping stations in the cement plants, as well as, the steps in the collection process. •Provided Credit Manager with status of past due customer accounts and plan of action. •Assisted with credit applications of potential customers to determine credit risk and establishment of credit line.•Provided office/administrative support for Sales Group Manager, Tech Services Engineer, and 10 Field Market Managers within the FL/GA Sales District. •Created, tracked, and responsible for meeting the SG&A budget each fiscal year. •Provided a weekly report to the Sales Group Manager regarding new products and sales & shipping status reports.•As first point of contact for customers, worked diligently to resolve any issues or complaints quickly for a long term customer-supplier relationship.

•Schedule, accept, and maintain meetings and presentations for Vice President and several Sr. Managers.•Schedule and confirm travel arrangements for entire department of 40 associates, as needed.•Maintain daily, weekly, and monthly reports by entering data into Excel and Word documents.•Ensure a professional and productive office environment by answering and routing phone calls, general filling, ordering supplies, coding invoices for processing, maintain functionality of office machines and availability of products on demand; as well as resolving issues within the department in a timely manner. •Keeping costs down for the company by controlling spending on communication devices and services, and administering cost comparisons.•Chart growth of Data Center by updating seating charts, also creating and updating Organizational Charts.•Schedule and oversee catering menus for meetings and presentations.

• Managed up to 15 customer service associates for inbound telecommunications call center, which handled customer inquiries, billing, maintenance, and orders for local and regional sales offices• Developed, trained and supported new customer service associates in responding to customer inquiries• Initiated contact with product management regarding important customer service issues and product requests resolving in a timely manner with 100% customer satisfaction• Resolved issues and problems within the customer care team and facilitated resolution• Held the record for highest customer satisfaction rate with the most customer satisfaction letters