Dawn Holly Johnson Email & Phone Number

Scottsdale, Us

Redefining Success Through Disruptive Business ModelsAs a no-nonsense business advisor, a highly successful Operational Excellence Leader, Engineer, and Organizational and Business Architect with experience in all sectors, I naturally see your business as an entire system - every moving part - from process to people to technology.As early as possible, we want to design your startup to scale with the lowest burn rate possible. Traditional business growth is wasteful of resources, hence the need to raise more funding sooner rather than later. With this design, you will never need to re-org the company, preserving even more capital. I readily identify hidden opportunities and design your organization in a way that delivers higher value by unlocking the full potential of each individual - ensuring the organization thrives. I intuitively understand how to bring people together, fostering a collaborative environment where innovation, joy, and efficiency naturally emerge. Highly pragmatic in my approach with a rare gift for maximizing the potential of people and systems, I can spot the root causes of dysfunction, and recommend simple, effective solutions that transform businesses from status quo to stellar.Whether it's guiding leaders to step into their highest potential or creating structures where employees feel empowered and aligned, my approach leads to the evolution of cultures and systems that drive sustainable impact and success.

Clarifying messaging with process redesign, cutting sales cycle in half.Assuring scalability for exponential growth. Co-developed diagnostics to organize and structure companies into winning business models.

Charleston, South Carolina, Us

Providing advisory services and end-to-end process design to include value proposition, marketing messaging, organizational design, operational excellence for winning Investor & Client Acquisition approaches and implementations.

Mesa, Arizona, Us

Influencing best practice marketing & messaging and UX. Strategic development of alliances in preparation for acquisition.

Phoenix, Az, Us

Low morale and a shortage of staff were causing large backlogs in work. By improving communications to constituents across various media and restructuring the organization for better collaboration and inclusion, we increased capacity by 50% in 90 days by reducing constituent documentation errors and call center support calls.

San Francisco, California, Us

Worked with Infrastructure Architecture group establishing current state process BPMN models to identify current risks and controls and enhance resiliency across all infrastructure domains.• Developed and coordinated team to assure consistency in team approaches and documentation to leverage best improvement opportunities.• Developed relationships with leaders and individual contributors to further improvement activities with great success.• Identified and qualified or quantified several opportunities for the bank to reduce risk across IT infrastructure.• Established current state process models to identify risks and enhance resiliency across IT infrastructure, driving successful improvement activities that mitigated hundreds of millions of dollars in compliance fines.

Providing organizational structure and process design to accelerate performance for a healthcare services startup, contributing to improvement in cash flow and 2X customer & employee retention.

Founded and seeded the business. Established business model and proformas for investor attraction. Designed sales & operational processes for effective value delivery. Sold my equity shares when CEO decided to change business model.

Partnered with C-Suite to successfully operationalize a start-up. Created process, technology and communication infrastructure and enabled financial and sales reporting.Managed CRM implementation and SmartPhone e-commerce app.

Tempe, Arizona, Us

System-wide process improvement, training, strategic planning, and performance reporting. Member of the Executive Management team instilling cultural behaviors that support operational excellence.Developed Operational Excellence Management System based on the Shingo Model.

San Diego, Ca, Us

Designed and tested scalable operational model for startup in preparation for fast growth expansion with upcoming third round of funding.

Phoenix, Az, Us

Led strategic enterprise-wide technical initiatives focusing on process innovation and business positioning for customer value delivery identifying $250M in opportunity.• Partnered with Business Performance Management group to assure sound business intelligence to assist with identification of operational improvement opportunities.• Developed a company-wide customer-centric Operational Excellence model.• Streamlined SalesForce CRM implementation slashing several months off timeline• Redesigned Program development process, retired several non-revenue generating programs - saving $10M.

Boise, Idaho, Us

Charged with developing a Performance Excellence department and culture, and to create an EPMO – both new concepts to the organization. Provided with 20 interested parties across the organization with no formal training in Lean Six Sigma. Planned training and development for new department and across the organization, designed leadership structure of five strong black belts with program management experience to oversee transformation programs and mentor personnel. Developed project portfolio management process for entire health system (7 hospitals, 120 clinics). Supported system-wide EPIC Electronic Medical Record implementation.

Meridian, Idaho, Us

Reporting to the CIO bringing productivity to the information technology realm. Partnered with Enterprise Architect to develop BPM program, to design core processes and simplified systems architecture needed for success.Co-lead implementation of ITIL to include demand and capacity management, SLAs, OLAs, change and release management.Successful development of Enterprise Project Portfolio Management Office (PPMO) transforming culture from reactionary do-it-all to strategic planning and improvement collaboration allowing critical path on largest project to execute on time saving $2M.

Durham, Nc, Us

Led State Line of Business process analysis identifying $2.4M in savings, thereby allowing successful bid of a $5 Billion contract.Developed Lean for Leaders and Lean Practitioners program creating roadmap, portfolio & participant management tools and curriculum using an experiential approach to learning Lean concepts, project management essentials, and organizational change management. Mentored 32 leaders in three waves over 14 months to successfully complete 98% of identified projects with bottom line results ranging from $50k to $1.6M per leader.

Franklin, Tn, Us

Developed quality system and balanced scorecard and creating a customer driven project portfolio management office and processes reducing customer issues by 50% in three months.Business readiness planning strengthened customer confidence after large Disease & Case Management program implementation resulting in additional $40M in new program sales. Utilized Design for Six Sigma (DFSS) to reliably design and measure value of health coach delivery –Enterprise adapted concept the following year.Involved with all areas of Disease Management to include Behavioral Health utilizing the Prochaska Method.

Louisville, Kentucky, Us

Bringing entrepreneurial Executive team together to establish aligned goals and execution plan for quality flow down into the organization. Infused business process management into $13M New Product Development (NPD) effort resulting in robust requirements for Disease & Case Management and 24-hr Nurse Line platforms bringing the project back on budget and timeline for $3M savings. Identification and team deployment of 21 key business integration projects that addressed opportunities presented from multiple M&A.

Dedicated to delivering high performing operational and quality management initiatives resulting in unsurpassed quality and cost improvements, often in a highly-regulated environments. Collaborating with senior leadership to provide strategic planning, practical application and implementation of operational excellence principles to mature processes and improve market share. • Pragmatic approach well received resulting in hard savings of $8,357,000, cash flow & productivity gains of up to 600%, customer satisfaction rating of 91.1%.

Charlotte, North Carolina, Us

Led Aerospace divisional strategic sourcing initiative to improve process control with 8000 suppliers - involving operations, quality, and engineering – resulting in Supply Chain performance improving from 30,000 to 4,000 PPM in 18 months. Identified fundamental flaws in ERP requirements saving organization $500k in programming.Developed and deploying Manufacturing Process Control across strategic sourcing partners to improve cost of quality across supply chain.Programmed and launched Root Cause Corrective Action system across all business units allowing continuity from Customer through to Supplier.Directed standardization of supplier requirements across 14 sites to integrate processes directly saving over $5M annually ... overall impact was immeasurable and definitely in the tens of millions. Managed Supplier Source Delegation program promoting process control, AS9100 and FAA regulatory compliance recovering $2M annually.Created first secure web portal to generate real-time supplier scorecards and move to electronic document control, driving behavior change ad avoiding costly mistakes due to documentation version changes.

Identified and consulted with small manufacturers at risk due to lack of customer and product mixes.Assisted with applying for grant assistance with the Arizona Department of Economic Security.CEO recognized as top Program Manager in company history.

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Studied GOR and reservoir thermodynamics to correctly determine equation coefficients to accurately predict production capacity for Norman Wells, NWT, Canada reservoir.

Mississauga, On, Ca

Produced drilling reports. Participated in the drilling of the longest horizontal well at the time in Drayton Valley, Alberta, Canada. the play I had identified 18 months earlier as a Geophysical Tech at Petro Canada.

Mississauga, On, Ca

After completing my Associated degree in Engineering Science with a Geophysical minor, I was trained by and then temporarily replaced a Technician during her maternity leave. I worked with Geologists to identify oil and gas plays across western Canada. Identified a large reservoir in Drayton Valley, Alberta, Canada. I left to complete my Engineering degree in the United States.

New York, Ny, Us

Mba, Technology

Bsme, Mechanical Engineering

Aa, Engineering Science / Computer Science

Leadership Coach, Global Leader In Personal And Professional Transformational Training, Growth And Development