Managing short term rental in Lake Havasu, Arizona. Responsible for reservation, customer experience, maintenance & overall operations. Maintains a 5-star customer review for over 2 years.

Maintain financial records, conduct interviews, assist with daily operations

• Human Resource Management: Recruit and interview for all store open positions (managers, sales associates, key holders, shipping and receiving associates), utilize talent assessment software to analyze prospective candidates, prepare new hire packets, assist set up of ADP, conduct orientation and training, encourage accurate use of Kronos, Workforce Management, utilized SAP, create schedules for all employees through time and attendance software and manage and develop new and existing employee through observation, coaching and follow up, proceed with disciplinary action when necessary• Participated and led regional and company wide initiatives• Ensured merchandising standards were kept up to maximize sales while maintaining brand presentations• Daily operational duties include opening and closing store, preparing cash for register tills, balancing • Assisted in the opening of one of the largest Ralph Lauren flagship stores in the world• Hired to assist with the positioning of the Ralph Lauren brand in the Japanese market through teaching and training the Japanese staff about the philosophy and history of Ralph Lauren, ensure consistency of quality and service with other Ralph Lauren stores around the world• Relied on to bridge the gap between Japanese and American culture differences and business practices, to ensure a smooth and successful running of the business of a U.S. brand in Asia• Volunteered to take on the added responsibility of human resources, which includes management training, employee monitoring and development, employee evaluation and goal setting, orientation, administration• Daily operational duties include opening and closing store, preparing cash for register tills, balancing registers, preparing deposits, ensuring appropriate change in each till

• Managed over 100 employees in 20 branches in the leading employer of foreign employees in Japan, offering a variety of services such as language instruction, travel services and translation• Human Resource Management: organized all training required in the first year of employment, assisted with escorting new hires to their accommodation from the airport, kept accurate employee records, approved and tracked vacation requests, processed all probationary, mid-year and annual evaluations and manager appraisals, decided on contract and visa renewal based on performance• Ensured a high quality of service through monitoring, coaching, giving feedback and training, taking corrective and disciplinary action only when necessary• Ensured each branch was properly staffed to meet their demand in a cost-effective manner• Coordinated all new hire training and special course training for all employees in over 50 branches• Selected to lead presentations, workshops and meetings to improve service for customers and develop and train managers for every level, including Area Managers• Provided career counseling and training for employees who sought advancement in the company, identified and developed candidates for promotion and provided ongoing feedback and training for all supervisors• Lead presenter in new hire on-the-job training, ensured all new hires were able to perform all duties before recommending they start in their new position, also led both probationary training during initial months of new hires’ employment as well as trained new Trainers to conduct these training

• Responsible for driving sales and maintaining company merchandising standards for Men's, Women's and Home Collection accessories for the store• Communicating with corporate on popular styles with the Japanese market, while cultivating a local clientele