Strategic Leadership and Team Development:Guide and mentor a skilled team, fostering collaboration and innovation while supporting managers for reporting, analytics, and HIE programs.Healthcare Data Reporting and Analytics Oversight:Supervise statewide data collection and reporting programs critical to healthcare transparency and decision-making, including: o Hospital discharge data collection o All-Payer Claims Database (APCD) management o Annual prescription drug pricing transparency reporting o Emergency department severity reporting o Annual charity care reporting o Annual licensure survey data reporting o Hospital and nursing home industry reportingHealth Information Exchange (HIE) Program Oversight:Oversee impactful HIE initiatives that connect and streamline healthcare information, such as: o Statewide public health reporting programs o Advance Healthcare Planning Registry o EXCHANGE (eHealth Exchange) programStakeholder Collaboration:Engage with healthcare providers, policymakers, and public health organizations to deliver actionable insights and ensure compliance, data accuracy, and accessibility. Mission-Driven Innovation:Develop and implement strategies that enhance VHI’s ability to provide meaningful data to decision-makers, ensuring we remain a leader in advancing the value and delivery of healthcare.

As the Director of Analytics at VHI, I led all healthcare data reporting and analytics programs, ensuring the collection, management, and dissemination of meaningful data to support transparency and decision-making. Key responsibilities included overseeing programs such as hospital discharge data, the All-Payer Claims Database (APCD), prescription drug pricing transparency, charity care reporting, and licensure data reporting.I ensured data quality, streamlined processes, and delivered actionable insights for healthcare providers, policymakers, and the public. Collaborating with stakeholders, I aligned programs with regulatory and industry needs while managing and mentoring a skilled team of analysts.

• Supervise and train managers conducting market analysis, compiling and synthesizing data, and developing strategic tools.• Manage Certificate of Public Need (COPN) application process including cross-functional team management, supportive analytics development, and process tracking.• Advise business development teams on financial and volume projections, market dynamics, and demographics in support of business development initiatives, space planning, and developing strategies for expanding geographic markets.• Develop analytic tools to support decision-making, including Tableau operational and strategic dashboards; Excel-based demand and impact models; ESRI ArcGIS maps and geospatial analyses; and ad-hoc data sources using Power Query & Power Pivot tools.• Research, analyze, validate, and prepare data for use in strategy support and special projects.• Develop and deliver presentations, both written and oral, to facilitate strategic conversations and build relationships. Selected Achievements• Led supportive analytics development for four successful Certificate of Public Need (COPN) applications.• Jointly, on a team of 4, developed and executed the inaugural enterprise capital prioritization process. • Led a cross-functional team through a new data extract and update process with an external vendor.• Led health system cascading and socialization efforts of the inaugural university and health system joint strategic plan

• Partnered with departmental stakeholders and end users to perform a needs assessment/gap analysis of the available executive dashboards.• Provided recommendations on how to enhance business intelligence tools and processes.• Identified dashboard performance issues and collaborated with internal teams and external consultants to make adjustments.• Constructed dashboards with Power BI software.

• Collaborative Problem Solving & Exploration – collaborate with system-wide content experts and analysts to explore available data, insights, and BI tools to answer strategic and operational questions. • Strategic Overview and Market Analysis Development – leverage multiple state databases and analytical tools to provide actionable intelligence to business partners on historical and future trends, current state, competitors, payers, demographics, etc. • Strategic and Operational BI Tool Development – collaborate with content experts to develop and deploy tools (Tableau dashboards, Excel models, PowerPivot databases) that are used for operational and strategic decision making. • Spatial Analysis/GIS – utilize ArcGIS software for geospatial data exploration to guide strategic conversations; report to leadership; and create exhibits for public distribution.• Presentation – part of a 3 person team that presented to health system leadership on market dynamics and strategic options on a bi-weekly basis. Created Mentimeter surveys to expose consensus and accelerate strategic decision making.• Modeling – created demand, impact, and backfill models for business case volume projections. • Database Development – created ad-hoc databases to extract usable information for various strategic and operational analyses. • Vendor Management – Manage internal trainings, monthly calls, data refresh processes, and product vetting. • Data Management - organize and maintain various lookup tables for use in BI tools.

Enterprise strategic intelligence (ESI) is responsible for providing analytics that support VCUHS leadership with decision making and strategic planning. ESI uses data to develop insights regarding past, current, and future market dynamics. ESI also creates self-serve business intelligence tools and boutique/ad-hoc analyses for enterprise-wide users. ESI serves all levels of the organization, including senior leadership.

Led the execution of the adult literacy program operational goals and oversaw education team.SELECTED ACCOMPLISHMENTS● Managed 10 education staff members, 11 class sites, 6 community partnership programs, 130 volunteers, and 200 students.● Co-developed the enhanced volunteer training and management program to increase recruitment, matriculation, and retention – resulting in an 10% increase in volunteer placement.● Established six new community partnerships/pilot programs to increase community impact and student enrollment – resulting in a 29% increase in student placement.

Serviced ten large, complex organizations and municipalities throughout the state of Virginia, totaling over $1M in revenue• Prepared and analyzed renewal and marketing documentation (Medical, Dental, STD, LTD, Vision, FSA), reviewed monthly financial reports, legislative updates, and client presentations• Managed the formal RFP process for municipal clients - outlining specifications to market coverage and pricing to carriers; performing analyses on carrier data from proposal submissions; and collaborating with the procurement officer to maintain a complaint process

• Managed operations and agency relationships for a 35-member employee benefits captive program with over $10M in premium – contributing to a 260% growth in membership and a 92% retention rate• Acted as the primary liaison to carriers, agency partners, and vendors – facilitating problem resolution, negotiations, program communications, and regulation development and enforcement

Analyzed business requirements and processes and recommended them to the management and executives for implementation.SELECTED ACCOMPLISHMENTS● Translated 12,000 lines of Visual Basic extraction code into the Qlikview Expressor ETL tool to simplify monthly claims reporting, increasing business unit efficiency.

• Resolved problems and optimized work methods and procedures for Salesforce users• Improved process and data quality within Salesforce CRM software

Managed program requirements, communications, and resource coordination for quality improvement teams at 27 hospitals participating in the Federal Partnership for Patients Initiative.SELECTED ACCOMPLISHMENTS● Trained participant hospital leadership on KPI reporting and analyzed monthly outcomes.● Wrote a VBA program to aggregate and analyze baseline clinical, qualitative, and demographic data for 122 hospitals and produce individual reports for each participant.