Dawn Johnson Email & Phone Number

Academic Partnerships

• Recommend, recruit and aid in enrolling students into a higher education program via telephone.
• Present accurate and detailed information to prospective students. Includes the school’s programs, tuition, fee schedules, refund policy, payment plans, school policies and procedures.
• Assist prospective students to complete the admissions process and maintain all required documentation and data entry in an accurate and timely manner.
• Approximately 75% production responsibilities and 25% managerial responsibilities
• Acquire and maintain a knowledge base of the objectives, goals, and directions which reflect that of the University and Academic Partnerships.
• Acts as a Subject Matter Expert in all areas such as product knowledge, systems, phone skills and assists in the training and development of Enrollment Specialists. Effective at helping a new ES reach levels of.

Dallas/Fort Worth Area

• Present state university online degrees, via the phone, in a professional, compliant, and positive fashion.
• Degrees offered include programs at the bachelor, master, and doctoral level.
• Execute recruitment measures, which ensure that targeted response times and accuracy guidelines are consistently met, to aid in enrolling students into a higher education degree.
• Work effectively, efficiently, and collaboratively to ensure the best working practices are developed and utilized.
• Proactively assist prospective students through the enrollment process by adhering to call and database processes.
• Subject matter expert on the university, programs, technology, and processes in the enrollment services department.