Dawn Johnson Email & Phone Number

Academic Partnerships

•Recommend, recruit and aid in enrolling students into a higher education program via telephone. •Present accurate and detailed information to prospective students. Includes the school’s programs, tuition, fee schedules, refund policy, payment plans, school policies and procedures. •Assist prospective students to complete the admissions process and maintain all required documentation and data entry in an accurate and timely manner.•Approximately 75% production responsibilities and 25% managerial responsibilities•Acquire and maintain a knowledge base of the objectives, goals, and directions which reflect that of the University and Academic Partnerships.•Acts as a Subject Matter Expert in all areas such as product knowledge, systems, phone skills and assists in the training and development of Enrollment Specialists. Effective at helping a new ES reach levels of proficiency more quickly.•Train and mentor Enrollment Specialists to help leads progress through the admissions and enrollment process effectively.•Work with Enrollment Manager to identify a training need for the team and develop and document a training on a monthly basis to help boost overall effectiveness of the team. Provide QA feedback and coaching to Enrollment Specialists in a 1 on 1 setting under supervision of Enrollment Manager.•Supervise team in absence of EM. •Generate qualitative reports in order to increase individual and team results •Consistently positive in the midst of change•Interview and recruit quality Enrollment Specialists that quickly generated positive results•Conduct effective recruiting campaigns utilizing mass email, information sessions, and direct contact•Dependable•High level of integrity in all aspects of business •Leader in the cohesiveness of the team leading to increased results

Dallas/Fort Worth Area

•Present state university online degrees, via the phone, in a professional, compliant, and positive fashion. •Degrees offered include programs at the bachelor, master, and doctoral level. •Execute recruitment measures, which ensure that targeted response times and accuracy guidelines are consistently met, to aid in enrolling students into a higher education degree. • Work effectively, efficiently, and collaboratively to ensure the best working practices are developed and utilized. •Proactively assist prospective students through the enrollment process by adhering to call and database processes. • Subject matter expert on the university, programs, technology, and processes in the enrollment services department. •Performs other special projects as assigned.