Overseeing 1.4 million square feet of retail shopping centers in Philadelphia/New Jersey region. Implement new and existing policies/procedures, set up controls and best practices within assigned portfolio. Partner with the regional asset management team to enhance the portfolio’s long-term value. Properly bid and negotiate contracts with key outside contractors to provide services as required. Ensure that work performed by contractors is performed in a timely and appropriate manner and with applicable liability/insurance coverage. Develop and maintain annual operating and capital budgets for assigned properties and operate within budget constraints. Maintain tenant relations, investigate and resolve tenant issues, lease interpretation, collection of past due rent and fees, evaluate for repair and maintenance concerns. Works with project teams during planning phases and construction projects to ensure for the most efficient operation and highest level of service that could be delivered.

Responsible for the day-to-day operations of 260,000+ square feet of an individual asset. Managed commercial property for owners by performing the following duties personally or through subordinates. Duties included participation and oversight of: budgeting, workplace safety, financial reporting and tracking, marketing, operations, and a property's overall performance as a real estate asset.

Managed the day-to-day activities and performance of a team that plans and ensures execution of services for exterior facilities meets and exceeds customer expectations. Served as an operational point of contact between the client(s) and USM Account Management. Responsible for ensuring that vendor services are coordinated efficiently and effectively and for responding to customer service requests electronically and/or over the telephone in a complete and timely manner.

Coordinated vendor services and responds to customer service requests electronically and over the telephone to ensure that services provided meet or exceeds client and company business. Managed the work order process of planned or “reactive” services to successful completion. Conducted advanced work order triage and troubleshooting via email, telephone or 3rd party communications.

Portfolio consisted of complete oversight and management of daily operations of approximately 1.7 million square ft. of retail shopping centers in Philadelphia and Montgomery counties; and Michigan.Responsibilities included but are not limited to all phases of maintenance for buildings, grounds, and on-site equipment. Maintained and evaluated service contracts by reviewing property maintenance requirements, estimating future maintenance needs, and preparing bid specifications. Solicited and reviewed bids from contractors and negotiated maintenance contracts adhering to budget restrictions. Obtained authorizations to award maintenance contracts related to routine and non-routine maintenance requirements. Developed and maintained common area maintenance budgets for assigned properties and operate within budget constraints. Reviewed and approved common area maintenance expense invoices for payment. Responsible for the supervision of outside contractors which include performing on-site visits to ensure work performance is in accordance with company standards and contract requirements. Maintain tenant relations, which often include investigating and resolving tenant issues including lease interpretation, collection of past due rent and fees and evaluation for repair and maintenance concerns. Provided field support to tenant coordination and construction functions by serving as local representation to tenants and contractors to expedite resolution and communications. Directed staff job results by coaching, counseling, and disciplining employees, and planning, monitoring and appraising job results. Responsible for the supervision of on-site field staff including pre-interview screening and conducting reviews for on-site field staff performance.Actively researched and attended seminars and training classes that will increase my knowledge and skills in the area various property operations (example: roof seminar, Leadership Development class

Complete oversight and management of daily operations of approximately 2.2 million square feet of retail shopping centers. Responsibilities included but were not limited to all phases of maintenance for buildings, grounds, and on-site equipment. Maintained and evaluated service contracts by reviewing property maintenance requirements, estimating future maintenance needs, and preparing bid specifications. Solicited and reviewed bids from contractors and negotiated maintenance contracts adhering to budget restrictions. Obtained authorization to award maintenance contracts related to routine and non-routine maintenance requirements. Developed and maintained common area maintenance budgets for assigned properties and operated within budget constraints. Reviewed and approved common area maintenance expense invoices for payment. Responsible for the supervision of outside contractors which included performing on-site visits to ensure work performance was in accordance with company standards and contract requirements. Maintained tenant relations, which often included investigating and resolving tenant issues including lease interpretation, collection of past due rent and fees and evaluation for repair and maintenance concerns. Provided field support to tenant coordination and construction functions by serving as local representation to tenants and contractors to expedite resolution and communications. Directed staff job results by coaching, counseling, and disciplining employees, and planning, monitoring and appraising job results. Maintained a professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Managed daily operations of approximately 800,000 square feet of retail shopping centers. Responsibilities included but were not limited to all phases of maintenance for buildings, grounds, and on-site equipment. Maintained and evaluated service contracts by reviewing property maintenance requirements, estimating future maintenance needs, and preparing bid specifications. Solicited and reviewed bids from contractors and negotiate maintenance contracts adhering to budget restrictions. Obtained authorization to award maintenance contracts related to routine and non-routine maintenance requirements. Developed and maintain common area maintenance budgets for assigned properties and operated within budget constraints. Reviewed and approved common area maintenance expense invoices for payment. Supervised outside contractors by performing on-site visits to ensure work was performed in accordance with company standards and contract requirements. Maintained tenant relations, including and resolving tenant issues relating to lease interpretation, collection of past due rent, and evaluation for repair and maintenance concerns.

Assisted two Property Managers with managing approximately 2.4 million square feet of retail shopping centers. Duties included assisting tenants and commercial vendors with various account and property maintenance issues. Processed lease assignments and renewals, monthly management reports, and check requests. Produced additional income for the company by renting available outparcel space for various area events. Responsible for creating and publishing the company's quarterly newsletter.