Dawn Johnson Email & Phone Number

Ann Arbor, Mi

Extensive leadership experience with operational management of complex specialty department generating over $300 million gross charges. Management of daily operations, fiscal responsibility and budget setting for multi-site ambulatory care units, employee, and resource management.Direct and lead multiple complex projects including, large scale facility, IT, program development, and clinical re-design initiatives. Develop, monitor, analyze, and provide direction to contact center personnel to improve efficiencies, workflow processes to maintain patient access and customer centric service indicators. Lead and implement improvements resulting in increased employee satisfaction scores of 15%. Establishing key performance metrics for contact center agents, advanced practice professional schedule utilization, schedule smoothing to maintain an equitable use of resources both on site and virtually.Implementation of annual key performance metrics (KPIs), implement practice changes to foster success in meeting KPIs while providing weekly analysis regarding progress.Expertise in fostering and building strong interdisciplinary teams.

Ann Arbor, Mi

Administrative Manager for Neurosurgery’s Ambulatory Care Unit (ACU) - Responsible for the overall clinical department activities within Neurosurgery (patient care operational activities, operating room utilization, clinic, referral office, and administrative area).Responsible for clinical oversight of >15,000 visits annually, 4 locations within Washtenaw County; surgical and administrative operations.Implement service excellence and patient and family first core values within the department.Lead Manager for implementation of new scheduling software, Inpatient and Outpatient Epic (electronic medical record).Develop and ensure compliance with departmental policies and guidelines, as well as maintain adherence to Joint Commission and Hospitals and Health Centers policies and initiatives. Mentor all clinical administrative personnel to provide coordinated care and faculty support throughout the department (medical assistants, clinic manager, front end staff, nurse practitioners, physician assistants, registered nurses, administrative assistants, referral coordinators, etc.). Responsible for on-boarding and orientation of new faculty, nurse practitioners, physician assistants, and staff within the department. Manage space utilization, faculty and staff offices, renovations, equipment, and work orders within the department to accommodate department changes and added personnel.Approve time reporting, time off requests, vacation and sick time tracking, salary program recommendations and submission, supplemental pay increases, meeting regulatory regulations including UMPNC nursing union rules, etc.

Financial duties included budget analysis, fiscal year budget development, maintenance and reconciliation of operating budgets for six departments within the office.Worked with Chief of Staff and Administrator to review and revise Medical Staff Bylaws on a biannual basis.Member of Executive Committee for Clinical Affairs.Managed office for the Division, supervision of two office assistants and three administrative assistants.Initiated improvement of work processes, performance improvement plans, training of office staff.