Dawn Johanson Email and Phone Number

• Coordinate and sort incoming and outgoing mail• Disperse Inter-Building Correspondence• Research and account for certified mail• Back-up courier for delivery and pick-up at outlying offices• Alpha-numeric filing• Assigning account numbers, filming and sending out new insurance applications

• Schedules appointments in Microsoft Outlook 2007 for 3 different people, coordinates and schedules meetings; makes travel arrangements• Coordinates staff meetings and prepares agendas; attends meetings and takes notes; prepares follow-up staff instructions to be distributed to staff• Coordinates, arranges and setup morale and team events• Process expense reports reflecting supporting documentation• Responsible for new hire setup in company database, finding a location for them to sit and getting them the proper equipment to do the job• Responsible for tracking and maintaining the floor space for the organization

• Schedules appointments in Microsoft Outlook for, and with the CEO, coordinates and schedules meetings; makes travel arrangements as necessary• Receives telephone calls for the CEO; ascertains nature of business and personally handles those requesting routine information, appointments and tasks; directs remainder to appropriate staff• Coordinates staff meetings and prepared agendas; attends meetings and takes notes; prepares follow-up staff instructions to be distributed to staff• Maintains files and records for the CEO• Prepares and types a variety of routine and special reports from source material in files, including confidential material• Routes mail to proper department, as necessary; responds to routine correspondence; annotates and delivers non-routine correspondence to CEO

• Responsible for billing company clients• Assist clients with billing issues, questions, and complaints• Write/edit company correspondence in Microsoft Word• Operate multi-line phone switchboard• Maintain customer database/files in Microsoft Excel

• Maintained convention attendants lists for 5+ clients including updating and tracking 200+ reservations for each group• Communicate effectively with hotel sales and catering team• Balanced groups/conventions with walk-in guests with a goal of maintaining a full hotel• High touch interaction with VIP clients

• Update Hyatt reservation system providing up-to-the-minute rates and information• Responsible for the accuracy of rates/information for approximately 16 international and domestic Hyatt hotels• Work closely with reservation agents/guests to answer questions, solve problems, and ensure an enjoyable stay• Involved in the relocation of hundreds of upcoming Hyatt guests during Hurricane Hugo