Provides technical support, training, and assistance to agency staff. On an ongoing basis, help optimize use of computer equipment and applications at both corporate headquarters and remote sites. Install, test, and resolve problems with computer hardware, software, and networks, and coordinate projects as needed with both internal resources and external vendors. ▪Evaluates and resolves user problems with a wide variety of hardware, software, and technology related services. As needed, identifies external resources needed to assist with the resolution of issues.▪ Assists in the needs for new and revised systems; identifies possible improvements in computer systems; makes recommendations for purchase of new information systems hardware and software.▪ Installs and provides ongoing support for PCs, laptops, printers, and other personal/departmental computing equipment.▪ Manages, or assists with, configuration and administration of software and systems supported internally or provided by vendor partners, such as corporate POS systems.▪ Use Business Intelligence software to build reports and dashboards that integrate various SAAS and on-premise software applications.▪ Train end users on proper application.▪ Preform basic SQL database administration and configuration. ▪ Build, modify, and update requested reports to aide the business units in making business decisions. ▪ Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements. ▪ Participate in release and change management activities including testing, documentation, and deployment of applications. ▪ Perform other technical jobs duties as assigned by the Director of IT

After Go Live Project resumed responsibilities for auditing EDI data traffic in and out of SAP and Sterling commerce for EDI Trading Partners. • Deliver accurate and clear communications to all levels of the business and trading partners. • Responsible for trouble-shooting and providing support for all Application Software issues • Develop and implement new trading partner maps via technical specifications communicated with mapping teams at Sterling• Support current transactions; implement new changes or updates as required by the business• Provide assistance to the EDI Business Team and Customer Service for any EDI related issues that may arise.• Ensure sound QA procedures are exercised prior to promoting any new functionality into production.• Responsible for providing timely recovery of all translation/system errors to ensure minimal business disruptions/downtime

Worked on the SAP Sunlight Project for Crocs• Converted and developed 850, 810, 856, 846 ,855 ,870 and 864 maps from E1 operating system to SAP AFI operating system• Tested all inbound/outbound transactions (OTC) & (P2P)• Validated outbound documents through test scripts in HPQC• Provided strong communications via Technical Specifications for Sterling mappers to ensure accuracy of all mapping instructions.

Audited EDI data traffic in to and out of E1 and Sterling commerce for 70 EDI Trading Partners. Delivered accurate and clear communications to all levels of the business and trading partners. • Analyzed and provided support for all Application Software issues • Developed and implemented new trading partner maps via MRS files communicated with mapping teams at Sterling• Supported current transactions, implement new changes or updates as required by the business• Provided assistance to the EDI Business Team and Customer Service for any EDI related issues that may arise.• Ensured sound QA procedures are exercised prior to promoting any new functionality into production.• Provided timely recovery of all translation/system errors to ensure minimal business disruptions/downtime

Audited EDI data traffic in to and out of E1 and Sterling commerce for 70 EDI Trading Partners. Delivered accurate and clear communications to all levels of the business and trading partners. • Generated and handled overdue acknowledgments, negative acknowledgments, and production translation errors• Handled re-drops for CSRs if purchase orders need to be re-entered into the system via EDI• Generated any ASNs that did not generate at the appropriate status from open and closed files• Set up and test inbound/outbound transactions from Sterling Commerce through E1 to OM and back to E1

Electronically transmitted, reported, and maintained data files for all EDI trading partners within a multi-plant online environment via SAP and AS400, Comfortable in on-boarding partners, setting up partner profiles, setting up VAN based & AS2 communication for different B2B solutions. Conformed to data specifications and worked closely with EDI customers, sales, billing, distribution centers, and warehouses. Reconciled invoices and issues for multiple distributors, plants and warehouses• Analyzed and provided support for all Application Software issues • Developed maps using BIC Mapper• Worked with Customer Trading Partner base to support current transactions, as well as, develop and implement new transactions as required by the business.• Supported and Troubled shoot the SAP Master Data tables for all customers exchanging EDI documents.• Provided assistance to the EDI Business Team and Customer Service for any EDI related issues that may arise.• Ensured sound QA procedures are exercised prior to promoting any new functionality into production.• Provided timely recovery of all translation/system errors to ensure minimal business disruptions/downtime• Maintenance of all existing EDI related databases• Daily reconciliation/analyzed of all transaction sets with issues• Maintained EDI Platform consisting of 100+ Trading Partnerships

Provided administrative support to 8 Account Managers of Beef Sales. Perform office responsibilities as a supportive staff assistant. • Answered and directed all incoming calls• Retrieved and managed customer information• Input customer orders and direct purchase orders• Ran Daily Market Pricing from USDA Reports• Maintained large company orders through Itrade • Performed sales reporting daily using AS400 system• Maintained customer pricing in database• Managed EDI information for major accounts to insure data is correct for billing• Organized and maintain paper and electronic files• Distributed customer information by using the telephone, mail services, and e-mail.

Provided administrative support to the Founder and President of company. Performed office responsibilities as a supportive staff assistant. • Performed and coordinated client financial reports• Managed confidential client information• Entered and retrieved financial data in dbCAMS software • Retrieved investment, stock, and mutual fund information through Morningstar • Answered all incoming calls• Planned and scheduled meetings and appointments• Organized and maintained paper and electronic files• Allocated information by using the telephone, mail services, and e-mail.

Provided administrative support to the VP and General Manager and the Specialty Markets team. Perform office management responsibilities. • Performed and coordinated all office’s administrative activities and storing, retrieving, and integrating information for dissemination to staff, customers and brokers. • Served as information and communication manager for office• Planned and scheduled meetings and appointments• Organized and maintained paper and electronic files• Distributed information by using the telephone, mail services, Web sites, and e-mail. • Handled travel and guest arrangements.• Videoconferencing – WebEx• Composed correspondences; managed databases; created presentations, reports, and documents using desktop publishing software and digital graphics.• Conducted research on the Internet• Operated and troubled shoot new office technologies• Generated Sales and Broker Reporting• Customer Relations - Answered consumer/customer complaints and inquiries of products via email and phone.• Completed and reviewed all check request submissions• Handled all outgoing Fed Ex packages• Coordinated all food show requirements• Liaison to Customer Care handle customer/broker requests

Provided administrative support to the President of company and sales team. • Prepared reports, memos, letters, financial statements, and other documents, using word, spreadsheet, database, or presentation software.• Managed and maintained executives’ schedules.• Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.• Opened, sorted and distributed incoming correspondence, including faxes and email.• Filed and retrieved corporate documents, records, and reports.• Prepared responses to correspondence containing routine inquiries• Performed general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.• Prepared agendas and make arrangements for committee, board, and other meetings.• Made travel arrangements for executives.