Dawn Kessler Email & Phone Number

West Chester, Pa, Us

2500 Valby, Dk

Seattle, Wa, Us

Brentford, Middlesex, Gb

In my current role as Regional HR Director of Quality & Analytics, I have the opportunity to support 50,000 employees. In addition to steering design, development, and implementation of the Digital, Data & Analytics strategy for Tier 1 for Europe, Middle East, Africa, and North America, I handle risk management, governance, performance management, and more through the careful development of self-service dashboards and data-visualization tools. I rely on tremendous organizational skills to manage and develop employee skills in a team that is geographically diverse.I established regional quality standards via enhanced team and personal performance to improve service delivery. Moreover, I’ve consistently received positive feedback and recognition for performance, innovation, and customer service.To foster collaboration, agility, engagement, and innovation, I put in place a tight-knit culture in addition to improving efficiency through automation. As regards performance data transparency and availability, we work diligently. I am proud to have led a migration from manual to automated data, and the establishment of global performance standards.Additionally, my work on the US HR COVID task force has allowed me to serve our employees, and I’ve worked as one of the architects for our employee childcare needs approach.

Brentford, Middlesex, Gb

To cover a leadership gap and ensure continued success, I assumed an additional role and served as Director of the United States & Canada HR Support Centers. During this major HR transformation, I managed deliverables while having strategic accountability for a team of 60. I was integral in preparing the group for transformation while at the same time maintaining the team’s focus on delivery of high-quality service. Candidate leadership, change management, and operational continuity were all in my purview. Despite enormous change, we retained extremely high customer satisfaction ratings in addition to improving timeliness targets via continuous improvement, open feedback, and wide-reaching support for the ongoing transformation initiatives.

Brentford, Middlesex, Gb

This position afforded me the ability of professional development in an additional capacity, supporting the integration efforts of Pfizer and GSK Consumer R&D businesses. In partnership with senior business & HR leaders, I helped determine the what was necessary operationally to implement the required synchronicities.I put in place frameworks, technology, and processes to facilitate the successful position identification, job evaluation, back office support, and more for business-critical recruiting initiatives while at the same time maintaining my core responsibilities.

Brentford, Middlesex, Gb

In my role as Director of Regional HR Quality Assurance, Effectiveness & Technology, I had the opportunity to leverage customer feedback and reporting in order to maximize quality and effectiveness for HR services across Canada, Ireland, the United Kingdom, and the United States.To that end, I was integral in delivering training and support on processes, technology, and soft skills. The new workflows and technology I instituted were essential in the process. In addition to directing regional support of case management, channel strategy, knowledge management, and more, I oversaw metrics and reporting for our regional team.I was at the helm of a project that moved communications from email to a tech-based collaboration platform via Workplace and ensured 80% adoption within 60 days. The new quality team I built and launched drove an expectation of world-class HR service delivery via the implementation of regional service standards. My efforts reduced work redundancy, risk and labor waste in addition to improving data accessibility through a data-warehouse approach.

Brentford, Middlesex, Gb

Having worked my way up through several successful positions at GSK, I was made Director of UK/US Service Delivery, establishing and delivering strategy and daily operational remittance for a Tier 1 service delivery team based in both the United Kingdom and the United States. In this role, I managed 4 direct reports, and with our team, we provided support for upward of 30,000 employees.Among my successes were improving customer experience, process efficiency, and initiative alignment within markets. We prioritized function and relationship building with the goal of expanding awareness of our team’s tremendous value. The methodologies I championed and put in place fostered the ability of team to learn and grow.I led the team through a time of great change as our organization migrated to the Workday system, identifying risks and ensuring the appropriate mitigation actions were implemented to maintain the continuity our service.As regards efficiency, I developed a program to eliminate significant backlog within only a week and delivered data-driven, solutions-focused culture with strong customer satisfaction. Moreover, I designed an operation model for our new centers that allowed for strong performance.

New York, New York, Us

New York, New York, Us

Bachelor Of Science, Education

Certificate, Executive Education Program: Business Analytics From Data To Insights