Dawn Klippel Email & Phone Number

Burlingame, California, United States

Assisted with daily store operationsAccurately completed transactions through the Balsamhill.com and Lightspeed (POS) systemReplenished merchandise as needed and performed other daily duties requiredCommunicated relevant customer feedback to supervisors and managers to help develop and execute strategy to facilitate a smooth process between stock and sales associatesCollaborated with décor manager to create merchandise displays

San Francisco Bay Area

Preserved relationships with key clients like: Salesforce, American Society of Hematology and Amazon Web ServicesAscertained the liaison role in representing the clients’ network technical requirements to the internal departments as well as proposing solutions to the client stakeholders and venuesEstablished effective working relationships, maintained standards, and solved problems before they escalated Facilitated in the custom design, implementation, installation and management of all permanent and temporary tradeshow/corporate event wireless networksLead the coordination efforts for all aspects of showNets involvement, proposal research, site planning, requirement analysis, budget and expense management, oversight of travel and logistics (on and off-site) for both domestic and international events

South San Francisco, Ca

Develops trusted relationships with priority Fortune 500 accounts such as Nike, Google, Cisco, to provide award-winning marketing events customized for their needsCreates innovative solutions in line with clients’ business goalsUtilized data and records to develop business plans that resulted in reduced spending and overall costs for major accounts by an average of 15-20% each yearCollaborates with team to train new coordinators and to lead growth-oriented projects (such as the implementation of new database to track sales)Networks with internal and external contacts to continually promote growth in the divisionIncreased sales in assigned territory 176% in under 10 yearsListens thoughtfully to internal and external constituent needs in order to provide optimal solutions to address each customer’s discrete needAuthors proposal presentations and RFP responsesOptimizes relationships with external contacts (clients, vendors, suppliers) and internal divisions (in 50 states) to customize programs tailored to meet each client’s specific criteriaIdentifies trends in data to develop business plans and sales strategies to ensure sales and profitability goals were met every quarter

Generated and maintained accounts and revenue of $4.5 millionOrchestrated 1400 award-winning marketing events annually in CA, WA, OR, and NVCoordinated internal operations with external client needs to provide seamless events; trouble-shooting,contingency planning, and on-the-spot problem solving were key

Northern California Chapter

Oversee all membership-related activities of the Chapter for both new and existing members. Supervise Director, Member Care and Director, Member Administration to ensure all objectives of the strategic business plan are met. Act as coach, advisor and counselor to the leadership team and committee chairs.

Supervise the Recruitment/Retention and Student Affairs Committees to ensure all objectives of the strategic business plan are met. Act as coach, advisor and counselor to the committee chairs. Serving on the Board of Directors for 2012-2013 year.

San Francisco Bay Area

To supervise the Marketing, Perspective and Community Involvement committee chairs & co-chairs to ensure all objectives of the strategic business plan are met. Act as coach, advisor and counselor to the committee chairs.Serve as member of the Board of Directors and recurit members to leadership positions on the Board and committees.

Oversaw daily management of customer service division of iconic retail store, including: managing staffof up to 10 employees, scheduling, balancing nightly books, purchasing product, product displays,resolution of customer disputes/complaints

Bachelor Of Science, Hospitality Management & Business

Associate Of Arts