Dawn Kurchak Email & Phone Number

Covedale School

Hebron, Ky

Executes hiring events based on labor projections to meet the labor order demands and fill on-time.Meets critical deadlines for initiating background screening, completing drug test process to achieve labor orders, and ensures 100% compliance for work authorization documentation for associates.Consults with applicants on the best match for their desired position and available opportunities, then guides applicants through the hiring process.Assists with New Hire Orientation NHO from sending out broadcast communication to running audits to preparing Day 1 check-in to proctoring PvNHOInitiates Candidate onboarding and matching them to the proper requisitionResolves trouble tickets by calling candidates identifying issues, offering to reschedule them, or assisting candidates who are having virtual new hire orientation technology issues, or offering assistance with any other concernsSupports community groups such as workforce development agencies, local community colleges, and high schools to leverage grassroots sourcing channels to develop talent communities to fill positions.Trains Coordinators on best practices and ensure standard work is followed.Maintains confidentiality on candidate sensitive topics.Tracks and maintains statistics on effectiveness of Recruitment through weekly reports on recruiting data for presentation to HR leadership and business partners.

Cincinnati, Ohio

• Collect and maintain compliance documentation, including I-9 verification, copies of ID’s, immunization records, and certifications.• Ensure complete compliance prior to the start of an assignment.• Orient new external talent to company benefits.• Monitor compliance throughout the work assignment; work with external talent to update compliance documentation as needed.• Serve as a resource for external talent; answer questions, resolve issues and provide support as needed.• Work closely with sales team to understand client needs and ensure a smooth onboarding experience.

Cincinnati Area, Ky

• Validated medical records requests and authorization forms to ensure that records could be provided to a requester.• Compiled medical records from multiple sources, including paper charts and Electronic Medical Records (EMRs), and verified records were complete and accurate to fulfill a request for medical records.• Delivered customer service, via numerous contact methods, to internal clients and external requesters.• Assisted with on the job training to new employees and current colleagues.• Established new offices with training and troubleshooting the process for sending medical record requests.. • Ensured medical offices were visited on a schedule, that was set up and maintained by me, and record requests were accomplished within the appropriate time frames.

•Answered calls from customers with issues concerning any part of the business that needed resolution, created trouble tickets describing the problem and generated the tickets to the next available engineer.•Responsible for notifying customers either by phone or e-mail on the status of their issue or if it had been resolved.•Coordinated new installation project and additions to customer services and worked closely with the customer to obtain required information for all projects.•Ensured that engineers were progressing on customer’s projects in a timely and efficient manner in order to meet completion date.•Compiled additional information from customers who sent tickets through e-mail or voicemail and distributing ticket to the applicable engineer.

•Assist members and providers with claims and benefit information by phone and advised Humana members of opportunities that would give them optimal advantage from their health benefits. •Researched how to improve customer service quality and provided couching and feedback to representatives to help raise their quality scores. •Supported the call center as a Subject Matter Expert in all systems and providing support via a Help Desk.

Cincinnati, Ohio Area

•Reviewed, analyzed and critiqued customer service calls to medical and pharmacy call centers.•Examined and detected process deficiencies and assisted in improving procedures.•Developed guidelines and trained customer service representatives on the proper techniques, procedures and strategies to provide “Perfect Service” to Humana customers.

•Resolved and responded to complex issues that were market, managerial and customer service based.•Organized and implemented scheduling of daily floor support and staffing of the Call Center Helpline for the Service Production Leads.•Surveyed, compiled and reported on data to enhance the customer service representative experience and the call center efficiency.

Bachelor Of Arts (Ba), Communication, General

Activities and Societies: Alpha Phi Omega

As, Health Information Management