Dawn Lam (Ihrp-Cp) Email & Phone Number

Singapore

Singapore

- Provided support, partnership and coaching to employees, people managers and senior leaders- Collaborated with other corporate teams (legal, finance, marketing and brand) on HR projects- Worked closely with HR teams (HR Operations, Talent Acquisition and HRBP) to support people managers’ needs- Partnered with HR teams to build targeted initiatives to enable the achievement of strategic business priorities and critical initiatives- Continuously seek ways to streamline/automate processes- Managed and facilitate the quarterly performance check-ins and half-yearly performance review throughout the year- Partnered closely with regional HR partners on global strategy and execution- Being a HR change agent to serve as an influential and strategic advisor to the business- Main contact person for addressing HR queries and communicating HR matters to employees in the Singapore office- In charged of HR onboarding, insurance administration, leave and benefit administration, office management, and payroll processing for the Singapore office- Processed work passes, NS make-up claims

Singapore

- Provision of business partner’s support in all HRM functions including staffing, leave and benefits administration and HR queries for School of Infocomm staff- Keep the department up to update on new HR processes, policies, and practices- Support the department on Work Injury Compensation claims- In charge of the onboarding process to ensure that it is up to date- Worked with the team to process contract renewal for 400+ staff using automation- Partner with departments to craft staff features for LinkedIn posting and sponsor campaigns to promote employer branding and career opportunities at RP- Manage LinkedIn hiring for all departments

Singapore

Accorded the People Nomination Award in 2021. This award is to recognise individual project team members per agency who went above and beyond.I led and oversaw the leave and claims modules for RP in the new HR system, Workday as part of the Project Cumulus for phase 1B agencies. The project commenced in 2019 and I was heavily involved in the two modules in 2020. I was involved in the cross agencies meetings to share RP’s current practices and identify areas to revise as part of the harmonisation process to fit into the global design in Workday. Together with my team, we completed the user acceptance test within the short testing period given. Workday went live successfully on 1 July 2021! Key Responsibilities and Achievements:- Responsible for the preparation of communication materials and FAQs, customisation of user guide and revision to the HR claim guidelines for Workday- Led the briefing on Workday process for HR claims to all staff-Worked with the IT department to automate the corporate pass booking process. Created the corporate pass loan policy, booking guide and communication materials to staff. The automation has increased the staff utilisation of the corporate pass as it had replaced the physical cards with the e-authorisation letter for admission to the attractions.Continue to uphold most of the staff benefits and engagement roles below.

Woodlands

Key Responsibilities and Achievements:1. Led and oversaw the leave and claims processes as part of the migration to Workday- Shared RP’s current practices identified areas for harmonisation as part of the global design- Completed the user acceptance test and raised areas for enhancement2. Training Delivery and Training Administration- Responsible for the sourcing, procurement and delivery of end-to-end training for Standard First Aid- Organised four runs of SFA courses yearly- Streamlined work processes3. Staff Well-beinga. Launched Staff Wellness Hour initiative on 1 January 2021- Presented the proposal and findings of the pilot run in 2020 to management- The initiative was rated positively by staff. It had promoted an active lifestyle and bonding among colleagues- Curated the guidelines and communication materials to staffb. Administered and introduced new health programmes during Covid-19 period- Curated 7 Work from Home (WFH) activities for staff in 2020 (e.g. Work-out from home, WFH workstation, Newfound hobby etc.) with my team- Organised the inaugural virtual Mental Wellness Fest event over two half-days- The event had achieved a 100% satisfaction rate with more than 40% staff participation rate- Came up with the event tagline which resonates with staffc. Implemented a preliminary launch of Corporate Grab for staff on 1 April 2020- Performed a cost and benefit analysis on the implementation of Corporate Grab and sought the management's approval- Curated a pdf guide and voice-over clip using Screencast-O-Matic as resourcesd. Led and guided a team member during my manager’s maternity leave for 6 monthse. Ran Workplace Health Promotion programmes and staff welfare initiatives independently4. Staff Engagementa. Managed Award Recognition - Responsible for the whole end-to-end process for Long Service Award and organised the ceremonyb. Organised Movie Day in 2019- Worked closely with the team to ensure a smooth event execution

Woodlands

It feels good to be back in a familiar place where I graduated! I am grateful to be offered this role to manage the Engagement and Benefits (E&B) in RP. This is an area that sparks joy and excitement in me. I strongly believe that when employees are truly engaged, teams go from being good to being great and people will give their best.I spearheaded the Workplace Health Promotion programmes for RP staff. I analysed the staff profiles, survey data and staff feedback to bring in targeted health programmes for staff. Some health programmes organised were the yearly onsite health screening, direct intervention programmes on chronic diseases, health talks, fitness classes, food making workshops etc.Together with my team, we had organised RP-wide key events such as the annual Family Day for staff and family members, RP's 15th Anniversary Dinner and Dance. I was exposed to lead the different sub-committees (e.g. publicity, programmes, F&B, ticketing etc) which make up of colleagues across the departments in these key events. It is an enriching experience for me as I get the opportunity to collaborate and brainstorm creative ideas with the sub-committees to make the event fun and engaging. I oversaw the administration of various staff welfare and benefits such as medical and dental benefit, flexible benefit, transport and insurance. I managed the whole process for service award and EXCITE awards. I reviewed RP’s work-life policies and staff benefits to promote staff well-being. I implemented revisions to the service awards in alignment to Public Service Division's circular and guidelines. To effect the changes, I had prepared the paper and presented it to the board members for approval. As a HR Ambassador, I provide HR advice and assistance to staff from departments assigned me. I am also a HR representative in relevant cross-department committees such as Workplace Safety and Health Committee.I was redesignated to Assistant Manager in April 2017.

50 Gui Road

I joined the company as a Management Trainee and started my career as a Human Resource Partner for eight months. During this period, I was in-charged of the end-to-end recruitment process for 14 departments (e.g. Engineering, IT, Production).Some of the roles performed:- Worked closely with the managers on the job requirements and crafted the job posting to attract the right candidates- Sourced for suitable candidates through job portals and recruitment agencies- Shortlisted candidates, arranged and conducted interviews- Prepared salary proposal and made job offers to suitable candidates- Assigned to prepare the manpower budgetIn December 2012, I was selected and given the opportunity to take on an additional portfolio to manage compensation and benefits on top of my HR Business Partner role. I was with the team for about 2.3 years.It was a great exposure and learning experience for me as I was trusted to be capable of handling sensitive and confidential information such as performance review data, succession planning, High-Potential employees, share plan. I was greatly involved in the compensation and benefits activities and I am thankful for the opportunity.I worked closely with my Assistant HR Managers and Manager on the following compensation and benefits roles:- Conducted the Annual Appraisal Exercise and Half-Yearly Appraisal Exercise yearly.- Researched for market salary increment percentage and proposed it to HR Managers.- Built good relationships with the department heads, worked with them on the performance review for their departments. I was also assigned with other operation roles:- Prepared monthly HR reports on SG headcount to Group HR- Reviewed the salary packages prepared by other HR Business Partners before seeking the HR Manager's approval- Took on the HR Business Partner role for 4 departments and handled the daily operation matters- Involved to maintain the HRIS system

Sgx Tower

I was offered a three months contract with Cartus after a good review of my internship with the company. During my employment, I was tasked to handle the overseas recruitment process where I assisted to shortlist candidates through recruitment agencies and online job portals, coordinated interviews, prepared and offered contracts to candidates.The company was undergoing an acquisition and I assisted the HR team to review and align the acquired company policies and contract terms to Cartus.I provided administrative support to the HR team and some of the tasks completed:- Helped to send new hires announcements- Prepared and sent weekly health snippets of the Workplace Health Program and health talks- Created employee data in Oracle database library.

Institute For Human Resource Professionals (Ihrp), Institute For Human Resource Professionals (Ihrp)

Bachelor Of Business Management, Human Resources Management

Activities and Societies: Joined Gourmet Club and was appointed as Financial Secretary.  Aided in drafting club budgets for each.

Diploma With Distinction, Diploma In Business Applications

Activities and Societies: Joined Youth Entrepreneurs Interest Group and was appointed as President.  Promoted youth entrepreneurship. .