Facilitated collaboration and managed expectations with business and development teams, executive leadership, and vendors. Administered Scrum activities: daily stand up, sprint retrospective, sprint reviews/demo, backlog grooming, and sprint planning. Structured and enhanced Jira user stories, supported the product roadmap, and improved transparency through reporting of key metrics. Handled resources, removed impediments, resolved conflicts, performed risk management. Investigated data integrity errors and bugs; utilized SQL and XML to assess and correct issues. Oversaw Salesforce Sales Cloud; Configured objects, reviewed Apex code, performed queries and updates in Dataloader and the developer console, tested enhancements and Salesforce releases, and managed integrations to Caesars’ internal systems. Coordinated with travel management division to gather and manage requirements, improve processes and leveraged expertise to digitize booking and scheduling for a US charter hosting more than 150 flights monthly. Directed team of 10+ to execute testing comprised of unit, functional, load, A/B, and UAT.• Mobilized data-driven Scrum team; applied Scrum practices, mentored and coached team members, and increased velocity, story sizing, and task estimation accuracy by 75% utilizing burndown charts and other metrics tracking.• Gained compliance and secured multi-year funding for $3M software development initiative; reduced annual payroll costs by $1M; increased profits 100% in three years.• Championed architecture including 10+ integration points with two customer-facing booking portals to increase online booking by 55%.• Transitioned legacy email marketing tool to Salesforce Marketing Cloud; tailored content to be consistent across 40 casinos under 14 brands, attained 20% time-savings for email marketing campaigns and progressed analytics reporting by 30%.• Analyzed user experience; increased user engagement by 10% and gained 15% time-savings to redeem offers.

Served as communication liaison with business stakeholders and IT leadership for contracts $5M+ in Corporate Contract Approval system (CCA). Produced full-scope project charter, gathered business and technical requirements, created requirements documentation, as-is and to-be process flows, and training manuals. Performed end-user training. Executed testing and authentication for upgrades and modifications to CCA. Enabled data collection and analysis for the international film financial system. • Satisfied administrative requirements for capital approval system of contracts up to $5M.• Created training manuals and achieved all end-user training for the CCA system.

Facilitated RFP preparation including business and technical requirements. Supported evaluation of business needs and GAP Analysis. Contributed to re-engineering of procedural activities. • Appraised vendor proposals and presented findings to executive leadership.• Completed data mapping and prepared data-flow diagrams for migration.

Examined and analyzed the suitability of information systems requirements and intended outcomes. Cooperated with end-users, software vendors and programmers to convert customer information/billing system (CIS) to a superior product. Governed testing team of seven; led each stage of testing from articulating test plan to go-live deployment. Applied SQL and Oracle Report Builder to verify, query, and resolve any database issues. Cultivated vendor relationships and fortified compliance with agreements. Directed development across vendors and internal IT team for water and power eBilling, payment and notification system; displayed accurate and user-friendly bill viewing or printing and graphs of monthly and YOY usage. Identified improvements needed, designed systems to implement changes, trained and motivated team members. • Created training manuals and materials; conducted end-user training across 5 divisions. • Evaluated and modified design features and enhancements to minimize costs.• Aided in the complete RFP process for a new Smart Grid Meter Data Management System vendor.