Telecommunications Analyst with twelve years hands-on experience with the Avaya PBX, Predictive Dialer and voice communication technologies which handled 700,000 calls annually. This included contract negotiations, billing reconciliation, user training, and day-to-day operations. Self-motivated, creative thinker, who is efficient and effective in pursuing new challenges to strengthen and enhance productivity.Specialties: Avaya Site Administration, Avaya Call Management System (CMS), Avaya Predictive Dialer, NICE, Wireless Devices, backups, documentation and report analysis, budget conscious, accounts payable, administrative support, purchasing, billing, troubleshooting and problem solving, team player.
Listed skills include Troubleshooting, Visio, Call Centers, System Administration, and 45 others.