Dawn Mandile Email & Phone Number

Greater Chicago Area

• Functioned as Team Lead for the Ambulatory team on P1. Duties included: mentoring teammates, onboarding new associates, attending Team Lead meetings to collect and disseminate information, report on progress and status.
• Served as SME and application analyst for the Ambulatory team on P1. Duties included: gathering requirements, building specs, system analysis and design, managing meetings and conducting demos, tracking progress.
• Certified in EpicCare Ambulatory.
• Responsible for analysis, design, build and implementation of many major areas, including Internal Medicine, Family Medicine, ObGyne, Maternal Fetal Medicine, Plastic Surgery, Urology and Genetics.

Chicago, IL

• Recent projects include High Risk Vaccine Rollout (16-65), Labor Pool staffing crisis, PRN Staffing Analysis, DE&I Champions Process Improvement and Palos Epic Implementation.
• Led several projects simultaneously from scoping through completion. Worked with Executive Sponsors to create the scope and goals of the projects. Managed teams of analysts and SMEs from many NMHC divisions, regions.
• Project Managed many Epic implementation projects. Responsible for several applications including Ambulatory, Phoenix, OpTime and Anesthesia, Cupid, Radiant, Healthy Planet, Ancillary Applications and others. Led.
• Northwest Region Epic implementation: Served as Ambulatory and Ancillary Applications Project Manager from the beginning of the project through stabilization. Coordinated many integrated areas, such as Discovery.
• Additional Projects include: Midwest Orthopaedic Institute and Midland Surgery Center IS integrations, Epic Storyboard implementation; Disability Accommodations upgrade; Executive Health Applications; High Risk Covid.
• Participated in many additional departmental initiatives including DE&I, Division meeting planning, PMT Coaching and Scholars of Wellness Physician Coach. Active member of Team NM and Champion Networks. CoLead of PMO.

• Project Manager and Team Lead of MSIT Tech Support team. Responsible for management, tracking, scheduling and staffing of all projects. Serve as only Project Manager for team of 14 people.
• Manage all aspects and phases of all projects, including project scope, resource allocation, budget management, customer relations, change management, implementation, testing and closeout.
• Responsible for training new Tech Support associates on TransUnion PMO methodology. Includes creation and maintenance of training documents and materials and creation of team policy to ensure full compliance with.
• Successfully manage all Tech Support projects, including IBM/SAS-C Compiler conversion, Tech Support Guide standardization project, TurnTime Reduction (TTR) projects, software installations, hardware rollouts and APS.
• Serve as liaison between Tech Support and MSIT. Manage an international team of 11 associates and coordinate their career development and project assignment and progress. Develop and conduct team training sessions.
• Serve as MSIT’s SOx contact. Create and maintain audit policies, collect and provide evidence of compliance, review and update policies and conduct weekly audits to maintain compliance rating.

• Created and functioned as Manager of new Operations Project Management team. Included creating team mission statement, training new team members, developing marketing for new OPM team, reviewing staff and writing team.
• Responsible for training more than 100 Enterprise Operations (EO) staff members on full Re:Sources PMO methodology. Included creation of training programs and materials and creation of documentation and individual.
• Successfully managed all large, cross-team EO projects, including Desktop Lockdown of 10,000 workstations, password consolidation, FileWave deployment, GainRM installation and EO Management transitions. Specialized in.
• Served as liaison between the OPM and the rest of Enterprise Operations. Developed and provided cross-training, solicited feedback and scheduled and staffed EO projects.