Dawn Green

Dawn Green Email and Phone Number

IT Operations Manager @ City of Burlington, NC
North Carolina, United States
About Dawn Green

• I managed groups from different departments to assist with getting a common goal and cooperative spirit. Helped remove the 'us' and 'them' mentality and open communication and commoradory to build a 'WE' team with aligned goals.• I have been blessed with a unique mix of experiences from wonderful companies from different areas: Government, manufacturing, engineering, IT, utilities, insurance, banking, and retail. It has given me insights and best practices that allow me to implement across industries. • I enjoy making a difference and enjoy coming up with solutions to business challenges. Here are a few of my favorites:• Redesigned of the process and form for the Beaufort County Tax Bill a savings of 30K the first year alone. Beaufort's Treasurer passed the savings onto the tax payers and lowered the tax rates.• Recommended and implemented automation of Palmetto's mapping. It had been hand drawn for years and at a great expense. Recommended we perform in-house, standardize the size (increase it for the portable maps), and train up existing staff. Cost savings first year was $100K.• Designed the process for Gulfstream's ITAR process using integration and Livelink's workflow. Cost avoidance of $80K for non-compliance.

Dawn Green's Current Company Details
City of Burlington, NC

City Of Burlington, Nc

View
IT Operations Manager
North Carolina, United States
Website:
BurlingtonNC.gov
Employees:
247
Dawn Green Work Experience Details
  • City Of Burlington, Nc
    It Operations Manager
    City Of Burlington, Nc
    North Carolina, United States
  • City Of Burlington
    It Operations Manager
    City Of Burlington Nov 2020 - Present
    Burlington, North Carolina, United States
  • General Dynamics Mission Systems
    Regional It Manager
    General Dynamics Mission Systems Jun 2015 - May 2020
    Mcleansville, Nc
    ▪ Managed enterprise project for NIST compliance of over 300 unclassified labs.▪ Managed system administrators for classified systems (compliance, RMF, secured) for 8 sites and a staff of 15.▪ Managed standardization improvement for setup and maintenance of classified labs (all sites) to reduce the up-time for our internal customers (engineering).▪ Work closely with various business owners, security, and facilities to not only collaborate for the needs of computer needs, but also… Show more ▪ Managed enterprise project for NIST compliance of over 300 unclassified labs.▪ Managed system administrators for classified systems (compliance, RMF, secured) for 8 sites and a staff of 15.▪ Managed standardization improvement for setup and maintenance of classified labs (all sites) to reduce the up-time for our internal customers (engineering).▪ Work closely with various business owners, security, and facilities to not only collaborate for the needs of computer needs, but also for risk mitigation & avoidance▪ Authored several compliance documents for process & procedures for classified and non-classified labs (i.e. SIPRNET, ConMon)▪ Coach teams on task management, lifecycle management, career progression, estimations and proposals, and forecasting for the future needs of the programs. ▪ Led teams to track, collaborate with cross-department teams to organize, priorities, discuss, negotiate, & estimate work and improve customer satisfaction, improve productivity, and inter-department relations. Show less
  • Life Cycle Engineering
    Product Owner | Technical Requirements Analyst | Scrum Master
    Life Cycle Engineering Oct 2010 - Jun 2015
    Charleston, South Carolina, United States
    ▪ Developed and documented process, procedures, and best practices for system engineering documents for the Veterans Benefit Management System (VBMS) and architected many of the system infrastructure designs.▪ Worked on Agile Scrum teams to develop products for the VBMS suite of tools to reduce the claims process from the manual process of an average of 1.5 years down to 2 months.▪ Managed a career tracking product team that would allow no only tracking of career paths, but also provide… Show more ▪ Developed and documented process, procedures, and best practices for system engineering documents for the Veterans Benefit Management System (VBMS) and architected many of the system infrastructure designs.▪ Worked on Agile Scrum teams to develop products for the VBMS suite of tools to reduce the claims process from the manual process of an average of 1.5 years down to 2 months.▪ Managed a career tracking product team that would allow no only tracking of career paths, but also provide guidance on career progression requirements for professional growth.▪ Designed and documented best practices and processes for System Engineering.▪ Designed, authored, and delivered architecture design documents for the enterprise solution. Included functional flows models, database models, sequence diagrams, as-is and to-be models, activity hierarchy diagrams, data flow diagrams, metadata models, and associated verbiage for the document deliverables.▪ Participated in Enterprise Service Bus Proof of Concept (ESB POC) Tiger team and authored many portions of the Product Analysis and Evaluation document. Consolidation of the composite document and wiki deliverables.▪ Performed manual and automated tests for the work done by scrum teams (automated scripts were used upstream on QA and Production environments). Show less
  • Csc
    Portfolio Manager | Demand Manager | Resource Manager | Project Manager | Center Team Manager
    Csc Jan 2001 - Oct 2010
    Greater Savannah Area
    ▪ Managed people for the General Dynamic accounts on the East Coast (GDCorp, GD Gulfstream, GD Electric Boat, GD Marine, GDC4S, GDAIS).▪ Managed large projects ($1-$10M) for GD Gulfstream departments (Sales, Aircraft Completions) using waterfall methodology (and CSC’s Catalyst).▪ Managed Oracle Financials development staff for Dunn & Bradstreet with dispersed staff (NJ and India) and lead team to collaboration with customers. Improved customer satisfaction and cross… Show more ▪ Managed people for the General Dynamic accounts on the East Coast (GDCorp, GD Gulfstream, GD Electric Boat, GD Marine, GDC4S, GDAIS).▪ Managed large projects ($1-$10M) for GD Gulfstream departments (Sales, Aircraft Completions) using waterfall methodology (and CSC’s Catalyst).▪ Managed Oracle Financials development staff for Dunn & Bradstreet with dispersed staff (NJ and India) and lead team to collaboration with customers. Improved customer satisfaction and cross training.▪ Identify and execute process improvements (i.e. redesigned invoicing tool for D&B, improved from 12-16 hours to 2-3 hours to complete). Show less
  • Gulfstream Aerospace
    Business Partner | Project Manager | Senior System Analyst
    Gulfstream Aerospace Nov 1995 - Jan 2001
    Savannah, Georgia, United States
    ▪ Designed and managed ITAR compliance project using Livelink and cost avoidance of $800K in noncompliance fines.▪ Managed projects for various departments (Contracts, Sales, Marketing and NetJets). Was awarded top 1% performers award for cost savings, management and improvements implemented.▪ Customized CRM software for Sales and Marketing departments. Also provided training and support around the globe (US, England, Singapore, and Egypt).▪ Designed and Knowledge Management… Show more ▪ Designed and managed ITAR compliance project using Livelink and cost avoidance of $800K in noncompliance fines.▪ Managed projects for various departments (Contracts, Sales, Marketing and NetJets). Was awarded top 1% performers award for cost savings, management and improvements implemented.▪ Customized CRM software for Sales and Marketing departments. Also provided training and support around the globe (US, England, Singapore, and Egypt).▪ Designed and Knowledge Management (Livelink) layout, workflows, and interfaces for individual departments, joint-venture projects, and enterprise Gulfstream to allow collaboration and security to customer, corporate, and vendor documents increasing the ability to deliver value to both internal and external customers.▪ Serve as the Business Partner (SME) for various departments for their IT needs: configuration, integration, queries, and reporting (ad hoc, standardized, and customized) and maintained their IT checkbooks. Liaison to aide in improving customer satisfaction and improve collaboration. Show less
  • Wachovia Bank
    Senior Programmer/Analyst
    Wachovia Bank Jun 1994 - Nov 1995
    Winston-Salem, North Carolina, United States
    Development and monitored applications for corporate customers, including Wachovia Connection (cutting edge web technology). Languages used were C++, COBOL, VB, and SQL. Other features included Windows, OS/2, Sybase, and AAI
  • Pmsc
    Senior Programmer/Analyst
    Pmsc Jun 1992 - May 1994
    Columbia, South Carolina Metropolitan Area
    Designed, coded, maintained, troubleshot, and communicated with United Family Life on an insurance software project. This system was a client-server based using IBM hardware and was programmed in COBOL, C, and SQL.
  • Beaufort County
    Gis Operator/Analyst & Financial Programmer/Analyst Ii
    Beaufort County May 1989 - Jun 1992
    Beaufort County, South Carolina, United States
    Managed operations of GIS, including Network communications, application programs, database design, technical support, effective liaison, and technical consultantDeveloped and provided system administration for the Financial SystemsDesigned and developed automated systems for Vehicles and Parts Inventory, Preventive Maintenance and Safety systems for the Garage, Sheriff Department's Weapons Inventory System, Public Works, Animal Control, and Engineering Work Order SystemsRe-designed… Show more Managed operations of GIS, including Network communications, application programs, database design, technical support, effective liaison, and technical consultantDeveloped and provided system administration for the Financial SystemsDesigned and developed automated systems for Vehicles and Parts Inventory, Preventive Maintenance and Safety systems for the Garage, Sheriff Department's Weapons Inventory System, Public Works, Animal Control, and Engineering Work Order SystemsRe-designed the county tax bill and workflow process. Introduced and lead implementation of zip +4, direct deposit, and document processing in-house Show less
  • Palmetto Electric Cooperative
    Engineering Programmer/Analyst
    Palmetto Electric Cooperative Aug 1986 - May 1989
    Hilton Head Island, South Carolina, United States
    Designed, coded, tested and implemented applications for Engineering, Network, Annual Meeting, and Finance systemCoordinated computer maps, installed networks and vendor software, and trained internal customersDesigned the Palmetto Electric Logo (The P with the Lightning bolt)Recommended process improvement by automating our maps instead of outsourcing hand-drawn ones (saved our company over 100K the first year alone)
  • Sc Dept Of Vocational Rehabilitation
    Assistant Instructor & Lab Assistant
    Sc Dept Of Vocational Rehabilitation 1984 - 1986
    Columbia, South Carolina, United States
    Provided training for 2 classes of exceptional students (approximately 20 each year) in IT-related topics, such as flowcharting, Assembler, COBOL, Basic, and RPG II & IIIMaintained computer lab & students’ gradesWrote textbook for Assembler to use for our students

Dawn Green Skills

Pmp Process Improvement Business Analysis Vendor Management Resource Management Integration Program Management Sdlc Requirements Analysis Management Project Management Change Management Itil Software Project Management Project Planning Leadership Visio It Management Project Portfolio Management Business Process Improvement Ms Project Training Requirements Gathering Software Development Scrum Portfolio Management Analysis Lotus Notes Enterprise Architecture Software Documentation Testing Sql Project Implementation Technical Writing Service Delivery Sharepoint Documentation Outsourcing Business Intelligence System Administration Team Leadership Business Process Rqm Rational Quality Manager Test Automation Rtc Software Testing Life Cycle Automated Software Testing Erp Security

Dawn Green Education Details

Frequently Asked Questions about Dawn Green

What company does Dawn Green work for?

Dawn Green works for City Of Burlington, Nc

What is Dawn Green's role at the current company?

Dawn Green's current role is IT Operations Manager.

What is Dawn Green's email address?

Dawn Green's email address is in****@****bal.net

What is Dawn Green's direct phone number?

Dawn Green's direct phone number is +194141*****

What schools did Dawn Green attend?

Dawn Green attended Webster University, Webster University, University Of South Carolina.

What are some of Dawn Green's interests?

Dawn Green has interest in Travelreligionfamily, Poverty Alleviation, Science And Technology, Travel Religion Family, Animal Welfare, Health.

What skills is Dawn Green known for?

Dawn Green has skills like Pmp, Process Improvement, Business Analysis, Vendor Management, Resource Management, Integration, Program Management, Sdlc, Requirements Analysis, Management, Project Management, Change Management.

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