Dawn Martinez Email & Phone Number

Macquarie Park, New South Wales, Au

• Integration of acquisition including review of process for inefficiencies and streamlining• Process enhancements for multiple processes including chargebacks, ACH rejects &residuals• Day to day management of the operations team, including partner & merchant boarding• Management of the merchant PCI program• Implementation of CRM, Boarding and Report Solutions to include requirements,implementation and post implementation analysis

Macquarie Park, New South Wales, Au

Lake Success, New York, Us

PCI - Development and management of Newtek's merchant PCI program. In 2021 the PCI program will make up 30% of our merchant services EBITDA. Manage the NMS annual onsite audits. Operations - Manage Vendor and Due Diligence process. Manage a team of staff focusing on the boarding of new accounts, quality assurance and account maintenance. Worked to document processes and enhance operational procedures. Project Management - Partnered with IT on numerous projects to both increase revenue and impact efficiency of operations. Development (in house) of new boarding process as well as an ACH and collection management tool. Worked on implementation of settlement tool, focusing on streamlining the process and improving efficiency.

Brookfield, Wisc., Us

-Maintained millions in revenue related to our global PCI Data Security Program-Developed a global strategy for PCI Level 4 programs-Managed more than 500 client relationships and their PCI Data Security Programs-Wrote a four part series that was published the Green Sheet on how to implement a PCI Program-Directed a team of Project and Program managers

Brookfield, Wisc., Us

-Developed and managed the RSA (Revenue Sharing Alliance) PCI program for 1M+ merchant accounts-Managed testing and implementation of new RSA banks-Managed, tested and implemented various other technical projects initiated by the RSA business channel-Developed and presented multiple trainings on the funding process and the PCI program-Managed numerous projects for finance related to various P&L accounts-Worked on the Y2K team to implement changes within the Settlement Operations Unit

Brookfield, Wisc., Us

-Managed a team of representatives responsible for settling funds daily from Visa and MasterCard for First Data’s Omaha platform-Workflow lead to ensure all of our daily settlements with Visa and MasterCard were completed for First Data’s South platform-Completed daily settlements for multiple banks-Trained others on settlement process

Managed the account receivables for the advertising section and home delivery subscriptions.

Organizational Leadership And Human Resource Management

Registered Nurse; Business Management