Dawn Matthews Email & Phone Number

Washington, Dc, Us

Fairfax, Virginia, United States

Non-profit organizations are often understaffed and underfunded. After analyzing their current needs and processes, I provide low-cost, streamlined solutions that help optimize daily tasks and enhance the client experience.Tasks: • Continually monitor business processes and provide solutions for improved efficiency.• Monitor the client experience and design approaches for improved satisfaction.• Lead client services team at in-person events.• Develop clear, consistent client correspondence and documentation.• Manage student registration for programs and create internal rosters for staff.• Complete grant applications.• Manage Membership program.• Brief and solicit support from the Board of Directors.

Oakton, Va

For most residential clients, buying or selling a home awakens feelings of stress. My goal is to minimize client stress by:• Interacting in a calm, positive, good-natured way at all times. • Responding quickly to all calls, emails and texts in a clear, concise way. • Providing timely follow up when necessary. • Arriving on time to all appointments. Tasks:• Schedule and supervise all types of inspections: home, radon, septic and termite. • Schedule and supervise floor plan drafting and photography. • Create high-end brochures. • Enter new listings into MRIS. • Configure online property marketing tools.• Review and enhance marketing materials.• Order HOA documents. • Order septic plat, site survey and collect property systems data.• Deliver signs, brochures, keys and lock boxes. • Prepare settlement paperwork. • Turn on lights for showings. • Manage online calendar, monitor contingency deadlines and schedule closings.• Process all contract paperwork and deliver to the main office.• Provide vacation coverage, checking and responding to client voicemail and email.

Chantilly, Va

• Performed any task needed to rapidly serve the agent’s clients. • Entered new listings into MRIS. • Photographed properties for brochures and MRIS listing pictures. • Staged and decluttered homes prior to photo shoots. • Designed high-end brochures. • Scheduled and supervised all types of inspections: home, radon, septic and termite. • Ordered sign post installations and removals. • Delivered signs, brochures, keys and lock boxes. • Initiated transaction contracts. • Prepared marketing materials for postal mailing. • Provided vacation coverage, checking and responding to client voice mail and email.

Chantilly, Va

Worked with prominent clients, including the New York Stock Exchange and Paine Webber Financial Services, to define their requirements. Designed applications based on those requirements. Responsible for ensuring product passed rigorous testing before delivering to the customer.Responsibilities: • Performed product demonstrations to potential customers.• Met with customers to determine their needs.• Defined and document user requirements.• Designed applications, using Visual Basic, HTML, CSS and JavaScript. • Communicated requirements to the development team. • Developed test plans to verify customer requirements. • Performed Quality Assurance Testing prior to product delivery.• Documented application problems in trouble reports.• Wrote product user manuals.

Chantilly, Va

Worked with the New York Stock Exchange to define an application used by brokers on the trading floor. Responsible for ensuring product passed rigorous testing before delivering to the customer.Responsibilities: • Team lead for software development and integration of a handheld mobile computing solution for brokers and reporters on the New York Stock Exchange trading floor. • Worked with the client to identify requirements and ensured they were included in the design of the application. • Defined and documented requirements for software development team.• Collaborated with client to define application enhancements.• Managed subcontractor, including delivery schedule, trouble report resolution and modification requests. • Coordinated problem resolution between test team and software development team. • Verified all requirements were delivered in each scheduled release. • Worked with documentation team to ensure accuracy. • Performed product demonstrations for customers.

Moorestown, Nj; Sydney, Australia; Falls Church, Va

• Developed and documented submarine combat software for US Navy and Australian Navy. • Resolved design issues, serving as a mediator between the design and development groups. • Performed application testing.• Developed and executed test programs. • Verified customer requirements. • Documented problems in trouble reports.