Dawn Dwyer possesses expertise in call centers, customer service, leadership, training, team building and 22 more skills. Colleagues describe her as "Dawn is an excellent manager who goes beyond the call of duty to ensure that both her team and her customers are as happy and satisfied as possible. She understands the importance of both the little thing and the big things. She had an eye and a passion for modernizing and improving many of our processes, and refused to simply accept the status quo when there was a better way available. She worked well with her team and always found ways to keep employee morale high. She has an excellent… Show more" and "Dawn was my manager at Paula's Choice, and brought a lot of ideas to implement improvements to the team. As the trainer and lead on the team, I was under Dawn's direction to make important additions to the agent training, the metrics expectations and a quality program. Dawn is a good communicator, takes accountability for her actions and sets high standards. She set clear expectations and time lines. Dawn's experience in professional contact centers helped enhance our team to… Show more"