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Dawn Means Email & Phone Number

Ticket Support Agent I Quality Control Agent I Customer Service at ADTRAV Travel Management
Location: St Paul, Minnesota, United States 5 work roles 3 schools
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
ADTRAV Travel Management
Role
Ticket Support Agent I Quality Control Agent I Customer Service
Location
St Paul, Minnesota, United States
Company size
232 employees

Who is Dawn Means? Overview

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Quick answer

Dawn Means is listed as Ticket Support Agent I Quality Control Agent I Customer Service at ADTRAV Travel Management, a company with 232 employees, based in St Paul, Minnesota, United States. AeroLeads shows a matched LinkedIn profile for Dawn Means.

Dawn Means previously worked as Ticket Agent at Adtrav Travel Management and Ticket Agent at Adtrav Travel Management. Dawn Means holds Microsoft Computer Classes In Basic And Advanced Word, Excel And Powerpoint. from Minnesota Work Force Center.

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ADTRAV Travel Management

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Profile bio

About Dawn Means

Extensive experience as a Quality Control Specialist with a strong customer service focus. Love helping people and enjoy researching and getting facts and details to help resolve issues for clients. Specialties include: Queue fulfillment (making sure reservations are checked, errors identified and fixed so clients can have a seamless trip). Also processed: schedule changes, upgrades, exchanges, waivers, refunds, email requests, agent assistance. Booked cars and hotels for an aviation crew. Handled queries from Accounting and Data team. Assisted trainer with new employees to use reservation system and in handling calls.Detail oriented, ability to multi-task, and good communication skills. Recognized by company and peers for job excellence. Email: dmeans66@gmail.com

Current workplace

Dawn Means's current company

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ADTRAV Travel Management
Adtrav Travel Management
Ticket Support Agent I Quality Control Agent I Customer Service
birmingham, alabama, united states
Website
adtrav.com
Employees
232
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5 roles

Dawn Means work experience

A career timeline built from the work history available for this profile.

Ticket Agent

Adtrav Travel Management

Birmingham, Alabama -Remote

  • Reviewed researched, and corrected passenger records utilizing the SABRE reservation system
  • Processed exchanges, ticketing, voids
  • Researched and processed refunds
  • Communicated to clients via email
  • Vendor contact for information and resolution
Sep 2018 - Apr 2020

Credit Bureau Reporting Specialist

Kelly Services

St Cloud, Minnesota, United States

  • Researched and resolved issues for the main credit bureaus and clients**Recognition from supervisor for quality control and detail focus.
May 2018 - Sep 2018

Reservations Specialist

Sun Country Airlines

Greater Minneapolis-St. Paul Area

  • Phone work assisting customers with creating and completing booking processes
  • Processed exchanges
  • Resolved immediate customer service issues
Jun 2017 - Mar 2018

Quality Control Specialist

Carlson Wagonlit Travel

Mendota Heights, Minnesota

  • Queue check and corrections on itineraries via agents and online booking tools
  • Processed exchanges, refunds and voids
  • Addressed email queries regarding data and accounting
  • Handled airline upgrades and certificates
  • Resolved account specific customer service issues using Moxie/Resolve
  • Debit memos research, resolution, and check requests
Oct 1996 - Oct 2016
Team & coworkers

Colleagues at ADTRAV Travel Management

Other employees you can reach at adtrav.com. View company contacts for 232 employees →

JC Jonelle Cash Jonelle Cash Colleague at Adtrav Travel ManagementBirmingham, Alabama, United States, United States View → JA Jo Ann Caruso Jo Ann Caruso Colleague at Adtrav Travel ManagementNorfolk, Virginia, United States, United States View → MM Melisa Meyer Melisa Meyer Colleague at Adtrav Travel ManagementHuntsville, Alabama, United States, United States View → AT Adtrav Talent Development Adtrav Talent Development Colleague at Adtrav Travel ManagementUnited States, United States View → SK Salynthia King Salynthia King Colleague at Adtrav Travel ManagementDublin, Ohio, United States, United States View → NL Nicole Lyonnais Nicole Lyonnais Colleague at Adtrav Travel ManagementGoffstown, New Hampshire, United States, United States View → JM Jennifer Murphy Jennifer Murphy Colleague at Adtrav Travel ManagementGulf Shores, Alabama, United States, United States View → AB Andrea Bachler Andrea Bachler Colleague at Adtrav Travel ManagementSavannah, Georgia, United States, United States View → WB Windy Bondch Windy Bondch Colleague at Adtrav Travel ManagementWichita, Kansas Metropolitan Area, United States View → ML Monica Lang, Cta, Cte Monica Lang, Cta, Cte Colleague at Adtrav Travel ManagementBirmingham, Alabama, United States, United States View →
3 education records

Dawn Means education

Microsoft Computer Classes In Basic And Advanced Word, Excel And Powerpoint.

Minnesota Work Force Center

Travel Agent Certification, Training On Sabre Reservation System; Air, Hotel And Car Training.

Mcconnell School, Inc., Minneapolis, Minnesota

Certificate Of Graduation, Article Features And Writing

Newspaper Institute Of America, Mamoraneck, New York
FAQ

Frequently asked questions about Dawn Means

Quick answers generated from the profile data available on this page.

What company does Dawn Means work for?

Dawn Means works for ADTRAV Travel Management.

What is Dawn Means's role at ADTRAV Travel Management?

Dawn Means is listed as Ticket Support Agent I Quality Control Agent I Customer Service at ADTRAV Travel Management.

Where is Dawn Means based?

Dawn Means is based in St Paul, Minnesota, United States while working with ADTRAV Travel Management.

What companies has Dawn Means worked for?

Dawn Means has worked for Adtrav Travel Management, Kelly Services, Sun Country Airlines, and Carlson Wagonlit Travel.

Who are Dawn Means's colleagues at ADTRAV Travel Management?

Dawn Means's colleagues at ADTRAV Travel Management include Jonelle Cash, Jo Ann Caruso, Melisa Meyer, Adtrav Talent Development, and Salynthia King.

How can I contact Dawn Means?

You can use AeroLeads to view verified contact signals for Dawn Means at ADTRAV Travel Management, including work email, phone, and LinkedIn data when available.

What schools did Dawn Means attend?

Dawn Means holds Microsoft Computer Classes In Basic And Advanced Word, Excel And Powerpoint. from Minnesota Work Force Center.

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