AeroLeads people directory · profile

Dawn H. Email & Phone Number

Point Broadband at Point Broadband
Location: Milford, Michigan, United States 11 work roles 1 school
LinkedIn matched
✓ Verified Jun 2026 3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Point Broadband
Role
Point Broadband
Location
Milford, Michigan, United States
Company size
263 employees

Who is Dawn H.? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Dawn H. is listed as Point Broadband at Point Broadband, a company with 263 employees, based in Milford, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Dawn H..

Dawn H. previously worked as VP, Customer Experience Strategy & Operations at Point Broadband and Director, Customer Service Strategy and Operations at Dte Energy. Dawn H. holds Bachelor Of Arts (Ba), Organizational Communication, General from Michigan State University.

Company email context

Email format at Point Broadband

This section adds company-level context without repeating Dawn H.'s masked contact details.

Point Broadband

Review company-level records connected to Dawn H. before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Dawn H.

Dawn H. is a Point Broadband at Point Broadband. Colleagues describe her as "Dawn has been my leader in the DTE Contact Center Operations for just over three years. She is a compassionate and caring leader who empowers her organization to be the very best. She listens to her employees and empowers them to make improvements through process and policy changes that delivered 1st quartile Gallup engagement. Dawn navigated moving our entire workforce to working from home while safely managing the COVID protocols that impacted our organization. Her enthusiasm and executive presence with the team will be sorely missed here. I know she will measure up to your expectations.", "Dawn is one of the most enjoyable leaders with whom I've had the privilege to work. Her deep experience in customer experience and contact centers combined with her strategic leadership skills enable her to bring innovative ideas to any organization. She is a collaborator that brings about the best in her team and in others.", and "Dawn is a strategic thinker that leaves no detail overlooked. I worked with Dawn for 2 years at Comcast on several collaborative product advocacy initiatives. Dawn was instrumental in leading cross functional technology solutions that centered around innovation, engagement, and gamification to increase frontline product knowledge. Her passion for improving the customer experience by cultivating the employee experience had a profound impact on the organization. I highly recommend Dawn for strategic positions where she can continue delivering innovative and immersive technologies that move the needle for the consumer experience."

Current workplace

Dawn H.'s current company

Company context helps verify the profile and gives searchers a useful next step.

Point Broadband
Point Broadband
Point Broadband
Milford Charter Township, MI, US
Website
point-broadband.com
Employees
263
AeroLeads page
Company profile
View company profile Email format
11 roles

Dawn H. work experience

A career timeline built from the work history available for this profile.

Vp, Customer Experience Strategy & Operations

Current
Point Broadband

Opelika, Alabama, US

I lead efforts to deliver exceptional customer service across multiple channels, including contact center operations, social media, digital support, and sales/ops support, while also overseeing our broadband company’s network operations center (NOC). As a passionate leader in customer experience, I specialize in driving strategic initiatives that enhance.

Feb 2024 - Present

Director, Customer Service Strategy And Operations

Dte Energy

Detroit, Michigan, US

Leading internal and Business Partner Contact Center strategy and operations for our residential and business customers. This includes serving our customers through voice, chat, and social media channels while optimizing our performance through Continuous Improvement efforts, Workforce Management innovation and Employee Engagement. Actively partnering with.

Jul 2021 - Apr 2024

Sr. Director, Care Sales And Retention Strategy (Northeast Division)

Comcast

Philadelphia, PA, US

Dec 2020 - Jul 2021

Sr. Director, National Sales And Product Fluency Strategy

Comcast

Philadelphia, PA, US

Responsible for driving channel sales performance supporting ~35k front line team-members, increasing Comcast product fluency in internal and business partner contact centers and leading a virtual team of Development and Engagement consultants.

Aug 2017 - Dec 2020

Sr. Director, Retention

Comcast

Philadelphia, PA, US

Successfully led the day to day operations of a customer loyalty/retention call center (400+ front line team-members, 38 leaders and 2 support functions).

Dec 2015 - Aug 2017

Director, Customer Care - Technical Support

Comcast

Philadelphia, PA, US

Responsible for the day to day operations of a Technical Support center (550+ team-members) and a Work from Home Billing Team (~85 team-members).

Feb 2014 - Dec 2015

Senior Manager, Ip Support

Comcast

Philadelphia, PA, US

Directly led a team 10 IP Supervisors, 1 Interim Video Repair Manager and indirectly led ~175 team-members in a technical support center.

Mar 2013 - Feb 2014

Originations Director, Ancillary Products Director, Collections Manager, Training Manager

Credit Acceptance

Southfield, MI, US

Led key functions within an up and coming, Top 100 Great Place to Work, sub-prime auto finance organization. Brought a hands-on approach to leading people and transforming service processes driving operational excellence and inspiring unwavering team-member commitment. Roles held during tenure included; Training and Development Manager, Loan Servicing.

Jul 2001 - Mar 2013

Program Manager

National Tech Team

Responsible for the day-to-day operational accountability for 4 inbound Tier I and II support help desks. Increased business growth, negotiated improved bill rates, managed p&l, acted as client services manager and owned operational execution for each project.

Jan 2000 - Jul 2001

National Call Center Manager

American Cancer Society

Atlanta, GA, US

Led the training and operational outbound telemarketing functions including workforce management, client services, business growth, training teams and operational execution.

Apr 1998 - Jan 2000
Team & coworkers

Colleagues at Point Broadband

Other employees you can reach at point-broadband.com. View company contacts for 263 employees →

BO Brooke Orr Brooke Orr Colleague at Point BroadbandAbingdon, Virginia, United States, United States View → ZM Zachary Moon Zachary Moon Colleague at Point BroadbandTompkins County, New York, United States, United States View → BS Brandon Sullivan Brandon Sullivan Colleague at Point BroadbandWest Point, Georgia, United States, United States View → MK Matthew Kennison Matthew Kennison Colleague at Point BroadbandIthaca, New York, United States, United States View → CW Chad Wachter Chad Wachter Colleague at Point BroadbandOpelika, Alabama, United States, United States View → AL Aaron Lytton Aaron Lytton Colleague at Point BroadbandHonaker, Virginia, United States, United States View → RH Rob Hyatt Rob Hyatt Colleague at Point BroadbandAuburn, Alabama, United States, United States View → JM Josh Morris Josh Morris Colleague at Point BroadbandMeadowview, Virginia, United States, United States View → JM Joshua Mcdonald Joshua Mcdonald Colleague at Point BroadbandLanett, Alabama, United States, United States View → BC Brian Cox Brian Cox Colleague at Point BroadbandJohnson City, Tennessee, United States, United States View →
1 education record

Dawn H. education

  • Michigan State University
    Michigan State University
    General
FAQ

Frequently asked questions about Dawn H.

Quick answers generated from the profile data available on this page.

What company does Dawn H. work for?

Dawn H. works for Point Broadband.

What is Dawn H.'s role at Point Broadband?

Dawn H. is listed as Point Broadband at Point Broadband.

Where is Dawn H. based?

Dawn H. is based in Milford, Michigan, United States while working with Point Broadband.

What companies has Dawn H. worked for?

Dawn H. has worked for Point Broadband, Dte Energy, Comcast, Credit Acceptance, and National Tech Team.

Who are Dawn H.'s colleagues at Point Broadband?

Dawn H.'s colleagues at Point Broadband include Brooke Orr, Zachary Moon, Brandon Sullivan, Matthew Kennison, and Chad Wachter.

How can I contact Dawn H.?

You can use AeroLeads to view verified contact signals for Dawn H. at Point Broadband, including work email, phone, and LinkedIn data when available.

What schools did Dawn H. attend?

Dawn H. holds Bachelor Of Arts (Ba), Organizational Communication, General from Michigan State University.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.