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Dawn H. Email & Phone Number

Chief Customer Officer at Point Broadband
Location: Milford, Michigan, United States 12 work roles 1 school
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✓ Verified August 2026 3 data sources Profile completeness 86%

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Current company
Point Broadband
Role
Chief Customer Officer
Location
Milford, Michigan, United States
Company size
263 employees

Who is Dawn H.? Overview

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Quick answer

Dawn H. is listed as Chief Customer Officer at Point Broadband, a with 263 employees, based in Milford, Michigan, United States. AeroLeads shows a matched LinkedIn profile for Dawn H..

Dawn H. previously worked as Point Broadband at Point Broadband and VP, Customer Experience Strategy & Operations at Point Broadband. Dawn H. holds Bachelor Of Arts (Ba), Organizational Communication, General from Michigan State University.

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Email format at Point Broadband

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Point Broadband

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Profile bio

About Dawn H.

Dawn H. is a Chief Customer Officer at Point Broadband. Colleagues describe her as "Dawn has been my leader in the DTE Contact Center Operations for just over three years. She is a compassionate and caring leader who empowers her organization to be the very best. She listens to her employees and empowers them to make improvements through process and policy changes that delivered 1st quartile Gallup engagement. Dawn navigated moving our entire workforce to working from home while safely managing the COVID protocols that impacted our organization. Her enthusiasm and executive presence with the team will be sorely missed here. I know she will measure up to your expectations.", "Dawn is one of the most enjoyable leaders with whom I've had the privilege to work. Her deep experience in customer experience and contact centers combined with her strategic leadership skills enable her to bring innovative ideas to any organization. She is a collaborator that brings about the best in her team and in others.", and "Dawn is a strategic thinker that leaves no detail overlooked. I worked with Dawn for 2 years at Comcast on several collaborative product advocacy initiatives. Dawn was instrumental in leading cross functional technology solutions that centered around innovation, engagement, and gamification to increase frontline product knowledge. Her passion for improving the customer experience by cultivating the employee experience had a profound impact on the organization. I highly recommend Dawn for strategic positions where she can continue delivering innovative and immersive technologies that move the needle for the consumer experience."

Current workplace

Dawn H.'s current company

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Point Broadband
Point Broadband
Chief Customer Officer
Milford Charter Township, MI, US
Website
point-broadband.com
Employees
263
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Company profile
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12 roles

Dawn H. work experience

A career timeline built from the work history available for this profile.

Vp, Customer Experience Strategy & Operations

Point Broadband

Opelika, Alabama, Us

I lead efforts to deliver exceptional customer service across multiple channels, including contact center operations, social media, digital support, and sales/ops support, while also overseeing our broadband company’s network operations center (NOC). As a passionate leader in customer experience, I specialize in driving strategic initiatives that enhance customer interactions and satisfaction across all areas of our business.

Director, Customer Service Strategy And Operations

Dte Energy

Detroit, Michigan, Us

Leading internal and Business Partner Contact Center strategy and operations for our residential and business customers. This includes serving our customers through voice, chat, and social media channels while optimizing our performance through Continuous Improvement efforts, Workforce Management innovation and Employee Engagement. Actively partnering with the MPSC to improve customer experience through the leadership of our company Executive Consumer Affairs Center.

Jul 2021 - Apr 2024

Sr. Director, Care Sales And Retention Strategy (Northeast Division)

Comcast

Philadelphia, Pa, Us

Dec 2020 - Jul 2021

Sr. Director, National Sales And Product Fluency Strategy

Comcast

Philadelphia, Pa, Us

Responsible for driving channel sales performance supporting ~35k front line team-members, increasing Comcast product fluency in internal and business partner contact centers and leading a virtual team of Development and Engagement consultants.

Aug 2017 - Dec 2020

Sr. Director, Retention

Comcast

Philadelphia, Pa, Us

Successfully led the day to day operations of a customer loyalty/retention call center (400+ front line team-members, 38 leaders and 2 support functions).

Dec 2015 - Aug 2017

Director, Customer Care - Technical Support

Comcast

Philadelphia, Pa, Us

Responsible for the day to day operations of a Technical Support center (550+ team-members) and a Work from Home Billing Team (~85 team-members).

Feb 2014 - Dec 2015

Senior Manager, Ip Support

Comcast

Philadelphia, Pa, Us

Directly led a team 10 IP Supervisors, 1 Interim Video Repair Manager and indirectly led ~175 team-members in a technical support center.

Mar 2013 - Feb 2014

Originations Director, Ancillary Products Director, Collections Manager, Training Manager

Credit Acceptance

Southfield, Mi, Us

Led key functions within an up and coming, Top 100 Great Place to Work, sub-prime auto finance organization. Brought a hands-on approach to leading people and transforming service processes driving operational excellence and inspiring unwavering team-member commitment. Roles held during tenure included; Training and Development Manager, Loan Servicing Manager, Director of Loan Originations, Director of Dealer Partner Support and Ancillary Products.

Jul 2001 - Mar 2013

Program Manager

National Tech Team

Responsible for the day-to-day operational accountability for 4 inbound Tier I and II support help desks. Increased business growth, negotiated improved bill rates, managed p&l, acted as client services manager and owned operational execution for each project.

Jan 2000 - Jul 2001

National Call Center Manager

American Cancer Society

Atlanta, Ga, Us

Led the training and operational outbound telemarketing functions including workforce management, client services, business growth, training teams and operational execution.

Apr 1998 - Jan 2000
Team & coworkers

Colleagues at Point Broadband

Other employees you can reach at point-broadband.com. View company contacts for 263 employees →

SH Sharon Hall Sharon Hall Colleague at Point BroadbandWest Point, Georgia, United States View → NS Nolan Sproles Nolan Sproles Colleague at Point BroadbandBristol, Virginia, United States View → HS Hudson Smith Hudson Smith Colleague at Point BroadbandAtlanta, Georgia, United States View → BW Blake Wittkopp Blake Wittkopp Colleague at Point BroadbandGreenville, Michigan, United States View → AJ Andy Jones Andy Jones Colleague at Point BroadbandAuburn, Alabama, United States View → GS Greg Sensabaugh Greg Sensabaugh Colleague at Point BroadbandJohnson City, Tennessee, United States View → TH Travis Hill Travis Hill Colleague at Point BroadbandBristol, Virginia, United States View → RW Richard Wenger Richard Wenger Colleague at Point BroadbandStanton, Michigan, United States View → PM Penny Mcclellen Penny Mcclellen Colleague at Point BroadbandCanton, Texas, United States View → RS Rod Sherman Rod Sherman Colleague at Point BroadbandKingsport, Tennessee, United States View →
1 education record

Dawn H. education

  • Michigan State University
    Michigan State University
    General
FAQ

Frequently asked questions about Dawn H.

Quick answers generated from the profile data available on this page.

What company does Dawn H. work for?

Dawn H. works for Point Broadband.

What is Dawn H.'s role at Point Broadband?

Dawn H. is listed as Chief Customer Officer at Point Broadband.

Where is Dawn H. based?

Dawn H. is based in Milford, Michigan, United States while working with Point Broadband.

What companies has Dawn H. worked for?

Dawn H. has worked for Point Broadband, Dte Energy, Comcast, Credit Acceptance, and National Tech Team.

Who are Dawn H.'s colleagues at Point Broadband?

Dawn H.'s colleagues at Point Broadband include Sharon Hall, Nolan Sproles, Hudson Smith, Blake Wittkopp, and Andy Jones.

How can I contact Dawn H.?

You can use AeroLeads to view verified contact signals for Dawn H. at Point Broadband, including work email, phone, and LinkedIn data when available.

What schools did Dawn H. attend?

Dawn H. holds Bachelor Of Arts (Ba), Organizational Communication, General from Michigan State University.

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