Dawn King Email & Phone Number

Mableton, GA, US

Lead a team to serve Utility, Telecom, and Financial members in creating robust and accurate reporting. Build relationships with other teams in order to open a path to communication so that growth and smarter processes could be developed by understanding the work needs of each team. Grow the team to meet the demand of more users and interest in a more.

Virtual

Mentor coworkers as part of their on-boarding process; lead virtual hands-on training for members each month; assist both Utility and Telecom members with their report writing needs by utilizing skills in Business Intelligence (Mosaic), SQL, Crystal Reports, and general knowledge of databases and database relationships; manage queue of multiple cases

Cedar Rapids, Iowa, United States

Manage toll, rating, and billing components of new member implementations; update and create documentation; convey trust and reliability to the members by keeping communication pathways open and addressing challenges before they become obstacles.

Cedar Rapids, Iowa, United States

Develop and maintain telephone billing software; diagnose customer issues and implement solutions in an efficient and timely manner; communication with internal and external customers to gather detail for new applications and upgrades.