Dawn Longmore Pmp, Itil, Gb, Author Email & Phone Number

ActiveCore

Colorado Springs, Colorado Area

Colorado Springs, Colorado Area

• Analyzed business practices to improve performance and enable better efficiency
• Created and executed initiatives to enhance Retention and uncovered ‘Best Practices’ division wide which can be shared to improve the overall Employee experience.
• Led the project for the creation and implementation of a key HR database (ECAMS(Enterprise Contracts Administration Management System)—patent pending) which tracks the location and status of personnel.
• Created HRAD (Human Resources Authorization Dataset) which collects HR metrics on all of the division Projects worldwide-SharePoint 2010 Interface. Extensive use of Fusion Charts
• This will result in multi-million dollar savings for Exelis, Mission Systems by eliminating the need for redundant resources in tracking and maintaining this data
• In addition, it will enhance all other aspects of HR, to include Benefits, Recruiting, Training and Employee Relations.HR Special Projects Manager, ITT Exelis, Mission Systems, Colorado Springs, CO 2011- 2012

Colorado Springs, Colorado

Single Channel Ground and Airborne Radio System (SINCGARS) Program Manager. Responsible for the deployment of mobile repair teams to service, test and install SINCGARS radios worldwide. Planned project support for various missions ranging in size from 20 units to over 300 and dispatched teams accordingly. Supported various US Army organizations in both.

Kuwait, Afghanistan, Iraq, Djibouti, Qatar

• Provided Quality Assurance/Quality Control and Environmental Safety and Health support for a 1,500 person DOD international contract with employees deployed in support of operations OEF and OIF.
• Wrote a new Quality Program based the Quality Management System (QMS)
• Conducted investigations in regards to several operational and personnel issues in Afghanistan, Iraq, Qatar and Djibouti.
• Counseled employees on defining career and work related goals and objectives and rendered disciplinary action when necessary.
• Created and implemented new employee orientation brief.
• Briefed Brigade Customer in a group setting on a weekly basis

Afghanistan

• Ran daily operations of 237 DOD technical employees, providing IT infrastructure and support to over 30,000 users ( US Forces, DOD Contractors, Coalition and Afghan forces in Afghanistan)
• Balanced a budget of over $31M dollars in salaries and equipment
• Increased manning levels from 68% to 102% in 3 months and maintained manning level
• Traveled extensively throughout the country to include Forward Operating Bases where employees were located.
• Interacted with Government Customer on a daily basis. Briefed Brigade Customer in a group setting on a weekly basis
• Oversaw the building of and standing-up of a 14M Technical Control Facility on Bagram Airbase in Afghanistan (2006-2007)

Bagram, Afghanistan

• Led daily operations, (ensured the safety and well-being of my team, enforced standards, communicated with the Government Customer to ensure we were surpassing expectations, managed payroll) of 103 Technical Employees.
• Counseled employees on defining career and work related goals and objectives and rendered disciplinary action when necessary

Uzbekistan

• Performed daily operations, security and maintenance of a Promina 800 multiplexer in support of OEF
• Called upon to perform specialized troubleshooting in collaboration with the RNOSC (Regional Network Operations & Security Center).

• Trained, mentored and supervised 20 call-center operators.
• Provided career coaching and mentoring
• Extensive Labor Relations experience (Union negotiations/Grievance Resolution)
• Created new employee manuals.
• Performed Customer Relations actions specifically in the area of problem resolution
• Project Representative in direct Business sales for Telephone and Internet solutions (2000-2001).