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WHAT I DO—AND WHY:I combine people leadership strengths and digital subject matter expertise to transform business operations—whether it’s increasing sales revenue and profit, attaining a stronger competitive market position, improving customer relationships, or achieving some other critical business goal.Even if it’s something that’s never been done before. In fact, I love building, inspiring, and leading teams that break through barriers and demolish perceived limitations to achieve business results previously considered out of reach.In short, I consistently drive business strategies and technology capabilities that enhance customer engagement, increase revenue and profitability, and differentiate companies from their competitors.HOW I APPROACH BUSINESS CHALLENGES:I understand what’s really important and what success looks like. Then I work with my team to define a plan to get us there and execute that plan despite obstacles that come up. I seek success through the team’s efforts versus personal recognition.I also build and maintain a network of people I can call upon when needed, and I have used this ability frequently throughout my career to achieve challenging goals.VALUE I BRING TO THE TABLE:♦ Formulate strategies and build capabilities to enhance customer experience, grow revenue, and reduce costs by applying digital enabled strategy and solutions.♦ Envision how to bring together disparate capabilities into innovative solutions that build business and increase the company’s prominence.♦ Lead business development and complex teams to create opportunities in clients’ white space and close multi-million dollar business contracts.♦ Drive business transformation through use of exceptional communication and organization skills.♦ Apply innovative approaches (such as Design Thinking & Agile) and leading-edge technologies (such as cognitive/AI, IoT, platforms (such as Salesforce) and digital/mobile to envision and execute new user experiences.
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Managing Director, Insurance - DigitalEy May 2017 - PresentLondon, Gb -
Partner And Practice Executive, Digital Strategy & Interactive Experience, InsuranceIbm Jan 2016 - Apr 2017Armonk, New York, Ny, UsTransforming customer experience and insurance operations through digital. Lead team of Partners, Associate Partners, business and technology strategists, designers and analysts. Practice focuses on the intersection of business + experience design + technology/platforms to help clients capitalize on the disruptive opportunities enabled through Cognitive, Internet of Things, Blockchain, and digital/mobile. -
Partner, Strategic Solutions Leader, Financial Services SectorIbm Jan 2014 - Dec 2015Armonk, New York, Ny, UsResponsible for defining, implementing and managing industry solutions strategy, sales team and $400M financial plan focused on driving value through combination of IBM software and consulting services. Reorganized and repositioned team of 17 senior industry sales executives and overachieved annual objectives at 144%. Also, served as Lead Account Partner for two IBM clients and successfully defined and delivered a new, first of a kind enterprise knowledge management capability using Cognitive which enabled underwriting improvement and claims expense reduction. -
Partner, Digital Leader For Insurance, Financial Services SectorIbm Jan 2012 - Dec 2014Armonk, New York, Ny, UsManaged definition of IBM’s digital go-to-market strategy and solutions for Insurance. Lead business development activities spanning opportunity assessment, solution definition, pricing, and project delivery.- Served as Digital Executive on the largest-ever digital transformation for major P&C insurer, serving as digital adviser, and overseeing content migration, accessibility, digital design standards, and emerging technology. - Managed a project portfolio of $25M/year and over 40 consultants, with high client satisfaction - Identified 10 game-changing ideas for large P&C carrier’s online homeowners distribution initiative by leading sale and delivery of a vision and roadmap project. -
Associate Partner, Digital, Financial Services SectorIbm Jan 2010 - Dec 2012Armonk, New York, Ny, UsLed business development and delivery of over $120M in digital consulting services to provide outstanding user experience and business value for IBM’s largest financial services clients. - Led sale and delivery of first-of-a-kind vision and prototype for commercial insurance transformation for a top 5 P&C carrier, focused on transforming underwriter experience and designed to create efficiency, improve underwriting quality, and attract high-performing individuals to the organization.- Advised top 5 Bond/Surety carrier on digital distribution and need for direct insight into Broker wants/needs. Planned and executed sale and delivery of a B2B quote/issue platform for Bond/Surety Agents, which delivered profitable growth through “ease of doing business” for low premium/high volume segment. -
Associate Partner, Ibm InteractiveIbm Ix Jan 2003 - Dec 2010Armonk, Ny, UsAs a member of IBM Interactive’s leadership team, managed a team of 12 digital strategy consultants. Focused on practice management, business development, and delivery. - Formed and led a global business development community to manage pipeline and share best practices.- Directed sale and delivery of multiple projects, including online group enrollment and plan sponsor portals for top 5 L&A carrier which led to 30% increase in online enrollment and 12% increase in user satisfaction; and a multichannel service portal for policyholders, agents, and customer service representatives which provided growth through operational flexibility, and lowered costs through self-service and reduced training. - Led sale and delivery of $10M multi-year, multi-product Internet transformation for quote/bind and service for a top-five P&C carrier, delivering a 158% increase in direct channel revenue. -
Senior Managing Digital Business Consultant, Ibm InteractiveIbm Ix Jan 2000 - Dec 2003Armonk, Ny, UsServed as one of first four members on inaugural IBM Interactive team in Cambridge Studio. Defined practice capabilities, methods and organization. Lead client work in digital strategy; business process transformation; business case definition; and digital branding, creative design and development. Served as lead business architect on $100M+ e-business transformation. Lead team of 8 IBM consultants and 12 client directors in business process redesign and detailed business case; defined enterprise and operational reporting strategy; and established and chaired change management board for prospect-to-cash package implementation. -
Client Executive, Retail SectorIbm Jan 1996 - Dec 1999Armonk, New York, Ny, Us -
Manager, Pricing & Special Bids, FinanceIbm Jan 1992 - Dec 1995Armonk, New York, Ny, Us
Dawn Nash Skills
Dawn Nash Education Details
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Michigan State UniversityComputer Engineering; Finance Minor
Frequently Asked Questions about Dawn Nash
What company does Dawn Nash work for?
Dawn Nash works for Ey
What is Dawn Nash's role at the current company?
Dawn Nash's current role is Managing Director, Insurance - Digital, Ernst & Young.
What is Dawn Nash's email address?
Dawn Nash's email address is da****@****ibm.com
What is Dawn Nash's direct phone number?
Dawn Nash's direct phone number is +4420187*****
What schools did Dawn Nash attend?
Dawn Nash attended Michigan State University.
What skills is Dawn Nash known for?
Dawn Nash has skills like Project Management, It Strategy, Crm, Business Transformation, Cloud Computing, Enterprise Architecture, Management, Leadership, Business Intelligence, Solution Architecture, Program Management, Enterprise Software.
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