Dawn Vogel Email & Phone Number

Independence, Iowa, United States

Waterloo, Iowa Area

Iowa

Acquired Certified Municipal Elected Official distinction September 2019

Waterloo, Iowa Area

Process home loan applications for assumption purposes, including gathering and verifying information. Submitting completed applications to the underwriting department, advising the customer if the assumption is denied or approved. Completing and sending closing packages to the closing agents. Ensure compliance processing guidelines and deadlines are followed.

Waterloo, Iowa Area

Transferred to a position within a department that is growing. Presently we answer customers Loss Mitigation questions by email and help the Home Retention Department to make contact with customers by email. We are also assigned with completing special tasks and projects.

Waterloo, Iowa Area

Transferred from GMAC ResCRep with the sale of the company to Ocwen Loan Services. My current position consists of helping homeowners to prevent foreclosure through Loan Modifications, Short Sales, Deed In Lieu and repayment plans.

Started as Customer Care Phone Agent, completed Specialty Training, and Bankruptcy Training. Became Utility Player, applied for and was awarded Team Lead position in Customer Care. Applied for and awarded the Team Lead position in a new department; Bankruptcy Single Point of Contact department. Helped to get the new department up and running by helping to create Policy and Procedures, The position consisted of motivating, coaching and developing agents. Handling elevated calls and situations. Covering for the Home Retention Consultants when they are out of the office. In the 2012 Ally put GMAC ResCap in bankruptcy, the company was sold to Ocwen Loan Servicing in February 2012. I was retained to work for Ocwen.

Jesup, Ia

Answered the phone, sent invoices, created packing slips, ordered shipments, created FedEx and UPS shippers, ordered shop supplies, typed up purchase orders for shop machinery, assigned purchase order numbers, assigned job numbers to jobs, marked up prints with order information, plotted prints, helped to package large shipments, invoiced and completed online billing for John Deere, tracked down jobs in the shop, filed prints, and various other tasks as assigned by the owner.

Waterloo, Iowa Area

Started out updated credit bureau files for mortgage purposes, transferred to Collection Clerical position when the company sold the mortgage credit reporting division.

Bachelor'S Degree, Public Administration

Associates Of Applied Science, Marketing/Management, Graduated With Honors

Activities and Societies: DECA Marketing club.

Associate Of Science (As), Marketing/Marketing Management, General