Dawn O'Gara Email & Phone Number

Worcester, Ma

Thomas J Woods Insurance is now a division of World Insurance Associates.

Spencer, Massachusetts, United States

Worcester, Massachusetts, United States

Worcester, Massachusetts, United States

Massachusetts, United States

Spencer, Massachusetts, United States

West Boylston, Ma

West Boylston, Ma

Smithfield, Ri

Reporting and Analysis of project details. Building and maintaining reporting databases.

I love being a Pampering specialist. Looking to grow team. Feel free to contact me for additional information.Company closed At Home division.

Marlborough, Ma

Reporting and Analysis of client Web Utilization.

Design, write and perform queries using SQL and BRIO to gather data needed by the business to make accurate decisions.Responsible for designing, preparing and distributing Scorecards for business measures in a timely manner, including business insight regarding the data.Fulfill Ad hoc Requests in addition to standard monthly reports, approximately 35-40 ad-hoc requests are received each month by the business requiring analysis and query definition & report generation. Responsible for consulting with the requestor to obtain query requirements, defining and running the query and providing the data back in a meaningful format, as required by the requestorLiaison between business teams and systems teams for new development and system requirements.Initiated and developed new query tables to provide better reporting for our clients.Redesigned pre-existing reports to show an accurate picture to the business.

Supervising a team of technical support representative and eCommunications representatives. Created training materials for reps and worked to document and make sure the team met compliance regulations. Assisted in the creation of a Tier II level of representatives for further technical assistance.

Responsible for overseeing a team of 13 technical phone representativesWork closely with business partners including Development teams, Services Management, Product Management, Channel rollout teams and MarketingLiaison between support team and systems and business departments.Problem resolution and handling client escalated issuesScheduling representatives Representative developmentMember of numerous Project TeamsResponsible for developing and facilitating training for new and tenor representatives.Facilitated Team meetingsEstablished escalation procedures for Web based applicationsAssist in testing for enhancements, bug fixes and usabilityCreated and maintained Web based Collaboration site for the teamResolution of escalated issues

Prepared and processed Internet-based emails to Clients and plan participants. Also, responsible for training other representatives, proofreading, editing and approving all responses to client emails, from our team.Provide participants technical support for the NetBenefits and Plan Sponsor Webstation.

Assist 401(k) participants with various issues concerning their retirement plans Initiated various financial transactions including loans, withdrawals and exchanges

Used data entry system to quote expired maintenance renewals with an annual volume of $1,000,000.Followed up with customers in an effort to book proposed maintenance contractsTracked the status of outstanding contracts and updated sales and service databases

Worcester, Ma

Worcester, Ma

Supervised front end cashiers and remote cashier throughout store. Supervised and ran cash office.Prepared cashier's schedules and trained new employees..Assisted in opening two new stores in the Worcester area. Helped train new supervisors and cashiers

Bachelor’S Degree, Business Intelligence / Finance

Education record

Education record