Dawn Ozanne Email & Phone Number

Florida, United States

Jacksonville, Fl, Us

Jacksonville, Florida, Us

Jacksonville, Florida, Us

Excited to lead a team accountable for collaborating with internal and external partners to conceive, design, and launch new initiatives (care programs, services and platforms). We will drive improvements in our customer's health and we want to disrupt the current healthcare delivery model to ensure we provide better integrated (patient, provider and health plan) care and wellness, improve time to and access to care and treatment plans and offer our customers (members) access to such services in ways to fit their lifestyle. I am very interested in speaking with organizations that are looking for new ways to improve care and wellness especially for individuals with chronic conditions or our at higher risk to develop them. Let's face it folks, no one writes checks at the grocery store anymore (heck I order my groceries online). Very few people go into the gas station to pay cash for their gas. Very few people sit down and write out and mail checks for their monthly mortgage payments, utility bills and etc. It was initially scary to migrate the management of our money to online sources; but it has made our lives so much easier. Let's improve health care and make it at easy as ordering my groceries, provide tools/education for making decisions on our care as easy as TurboTax and let's provide care services and support as easy as texting a friend or posting on social media.

Jacksonville, Florida, Us

Jacksonville, Florida, Us

Leader of a team responsible for contracting and monitoring of entities that provides healthcare management services and/or pharmacy management. This includes bidding, contract drafting and negotiation, coordinating due diligence to meet regulations and corporate standards, managing timelines and priorities with our staff and supporting areas (i.e., Legal, Audit, IT, Corporate Compliance).• Developed supplier contracting management program for all Delivery System suppliers (120+) with an annual approximate spend of $50M.• Coordinated and aligned multiple business areas (e.g. Internal Audit, Legal, Corp Compliance, IT, Actuary and etc.) in ensuring that risks were identified and mitigated relating to the implementation of a supplier’s services.• Researched supplier’s financial, legal and market standing to mitigate risk, benchmark costs of value of services and to utilize this information to negotiate the best deal for the goods/services procured.• Created a Supplier Monitoring and Evaluation Program that involves periodic reviews of supplier performance, contract accuracy, spend, return on investment, risks and compliance with regulatory/accreditation standards and BCBSF policies and procedures.  Co-developed proven strategy and process for implementing and integrating reporting and performance standards and penalties leading to improved performance of entities and quicker resolutions of issues.  Developed and coordinates monthly reports to communicate spend, contract activity, issues and priorities for leadership.

Member of team that managed all the contracts and tracked the IT assets (hardware, software and appliances). Primary accountability of application software contracts (i.e. office productivity, anti-virus and security tools, messaging, workforce management and etc.).; Lead negotiator and vendor manager for contracts valuing over $30 million dollars. Having overall fiduciary responsibility to see that each transaction is well structured from a financial, operational, technology and legal risk perspective prior to recommending for approval by senior management.Negotiated resolutions to general and sometimes complex legal issues between BCBSF and vendors.Responded to software license compliance audits requested by vendors. Developed SOPs and implementation plans for integrating a contract database repository into existing processes. Analyzed spend and service level data against existing vendor contracts to assist with renewal decisions.Implementation lead for a scorecard process that combines spend analysis with objective and subjective data to evaluate a vendor's total performance. Analyzed business value and return on investment for major enterprise agreements. Assisted business and technical leads develop requirements for RFIs and RFPs.;

Developed and integrated change management processes and workflow designs. This included framework physical design deliverables, Standard Operating Procedures, Service Level Agreements, and Operating Level Agreements.Worked with developers to implement reports for monitoring and managing service requests with the use of Oracle and Crystal Reports. Performed Quality Assurance testing for the Service Request Inventory System.

Responsible for building and managing multiple accounts.Responsible for managing P&L and Accounts Receivable.

Managed an international project team of over sixty, to effectively process the implementation of upgrades to networks, systems, and software platforms to complete the Y2K project in 1999. This process included purchasing, system QA testing, A/P reconciliation, and user training. Responsible for enforcing IT hardware and software standards and providing an expenditure approval process. Developed and managed the organizations first global centralized procurement process.

Researched technology information on products and manufacturers configuration. Assessed desktop hardware/software requirements and provided recommendations for upgrade or replacement.

Responsible for obtaining pricing and placing orders to vendors for IT and printing goods and services.Management of purchasing records including database entry and filing.

Call Center Associate and then Weekend Coach of Shared Split.