Dawn Palumbo

Dawn Palumbo Email and Phone Number

Docutrend @ Docutrend Imaging Solutions
new york, new york, united states
Dawn Palumbo's Location
New York City Metropolitan Area, United States
Dawn Palumbo's Contact Details

Dawn Palumbo personal email

n/a
About Dawn Palumbo

Experienced Customer Management with a demonstrated history of working in the information technology and services industry. Skilled in Oracle Database, Dispute Resolution, Document Management, Data Conversion, and Customer Satisfaction. Strong support professional graduated from Cittone Institute for Business.

Dawn Palumbo's Current Company Details
Docutrend Imaging Solutions

Docutrend Imaging Solutions

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Docutrend
new york, new york, united states
Employees:
2
Dawn Palumbo Work Experience Details
  • Docutrend Imaging Solutions
    Contract Administrator
    Docutrend Imaging Solutions Jun 2013 - Present
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  • Docutrend, Inc.
    Contract Administrator
    Docutrend, Inc. Jun 2013 - Present
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  • Ricoh Americas Corporation
    Dispute Management – Team Lead Specialist
    Ricoh Americas Corporation Jan 2010 - Present
    Handle a significant call volume and number of transaction; Resolve 100 dispute tickets per monthAbility to identify and resolve more complex issues promptly and accurately; 99% Audit pass rateExcellent customer service and communication skillsAppointed as an Oracle Super User to provide a single point of contact between CSC and IT Support Provide technical advice and assist team members with complex issues and problemsStrong organizational and time management skillAdhere to all policies and proceduresDemonstrate high integrity, trust and maintain strict confidentiallyMultiple Top Performance Awards
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  • Ricoh Americas Corporation
    Dispute Management, Customer Srv
    Ricoh Americas Corporation Oct 1997 - Present
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  • Ricoh Americas Corporation
    Coordinator
    Ricoh Americas Corporation Jan 1997 - Jan 1999
    Keyed service contractsSubmitted quotes to customersCollected meter reads to ensure service revenueSet up service calls for inspections of equipmentIssued credits/re-bills Research and resolve posting errors Proved and posted daily credits card transactionsContacted delinquent customers to avoid contract terminationTop Performance/Achievement Award
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  • Ricoh Americas Coporation
    Associate Manager
    Ricoh Americas Coporation Jan 1999 - Jan 2010
    Involved in the Oracle implementation process Excellent communication skills between staff and managementResponsible for a staff of 12 agents that process roughly 800-1,000 contracts per monthEnsure agents adhere to all audit points, processes and procedures Continue to develop streamlined process improvements to increase agent productivityAct as a liaison between internal and external customers to ensure timely dispute resolutionWeekly conference calls with internal and external customers; Account visitsResponsible for maintaining and communicating weekly status updates of all major account billingsWork closely with management on Unbilled Report; Revenue recognition Review Suspect Invoice Report daily to avoid erroneous billingOn/off site training support to coworkers

Dawn Palumbo Skills

Process Improvement Customer Service Salesforce.com Sales Process Management Account Management Training Direct Sales Customer Satisfaction Solution Selling Time Management Document Management Invoicing Sales Operations Data Conversion Research Dispute Resolution Sales Contracts Lotus Notes Oracle Collections

Dawn Palumbo Education Details

  • Cittone Institute For Business
    Cittone Institute For Business
  • Belleville High School
    Belleville High School
  • Cittone Institute For Business Belleville High School
    Cittone Institute For Business Belleville High School

Frequently Asked Questions about Dawn Palumbo

What company does Dawn Palumbo work for?

Dawn Palumbo works for Docutrend Imaging Solutions

What is Dawn Palumbo's role at the current company?

Dawn Palumbo's current role is Docutrend.

What is Dawn Palumbo's email address?

Dawn Palumbo's email address is dp****@****end.com

What is Dawn Palumbo's direct phone number?

Dawn Palumbo's direct phone number is +173222*****

What schools did Dawn Palumbo attend?

Dawn Palumbo attended Cittone Institute For Business, Belleville High School, Cittone Institute For Business Belleville High School.

What skills is Dawn Palumbo known for?

Dawn Palumbo has skills like Process Improvement, Customer Service, Salesforce.com, Sales Process, Management, Account Management, Training, Direct Sales, Customer Satisfaction, Solution Selling, Time Management, Document Management.

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