P&D and Relay Supervisor / Dispatcher •Scheduling and shift organization of drivers and driver teams in a highly dynamic environment. •Dispute resolution between management and drivers. •Pre-shift reinforcement of safety and hazardous materials guidelines. •Control and schedule movement of equipment and freight to consistently exceed customer expectations. •Training and development of team members for occupational reinforcement of driver and dispatcher knowledge to ensure compliance with organizational, union, governmental guidelines and hazardous materials requirements. •Investigation and resolution of reports to accomplish productivity requirements and ensure budget compliance. •Payroll resolution and authorization.

Senior Supervisor over a National Account Sales Support Team responsible for 10-20 administrative professionals tasked with maintaining and growing national accounts to ensure their needs and future requirements were accomplished in a timely and thorough manner.

Relay Coordinator / Dispatcher •Scheduling and shift organization of drivers and driver teams in a highly dynamic environment.•Dispute resolution between management and drivers.•Pre-shift reinforcement of safety and hazardous materials guidelines.•Control and schedule movement of equipment and freight to consistently exceed customer expectations.•Training and development of team members for occupational reinforcement of driver and dispatcher knowledge to ensure compliance with organizational, union, governmental guidelines and hazardous materials requirements.•Investigation and resolution of reports to accomplish productivity requirements and ensure budget compliance.•Payroll resolution and authorization.Terminal Operations Manager (Service Coordinator) •Training and development of team members in regards to organizational policies relating to SOP, safety, handling of hazardous materials and union guidelines.•Scheduling and shift organization in a dynamic environment.•Performance evaluations and reviews of adherence to safety standards.Office Manager •Oversight of employee compliance with organizational policy regarding claims, customer service, overage,shortages and damages.•Primary liaison with US Customs and Border Protection Agency for import/export of freight including resolution of shipper export declarations, IT paperwork, and Customs inspections.•Training, staff development and internal auditing for ISO related issues.•Performance evaluations and disciplinary responsibilities.P&D Dispatcher / Inbound Supervisor•Verification of load accuracy for P&D efficiencies.•Running of loading programs to provide full information and loading plan to both P&D and dock•Scheduling and shift guidance to ensure productivity goals were met.•Perform cleanup and startup activities to ensure transition of P&D and dock shifts.

Temporary assignment to assist with career counseling eligibility determination for a federally funded, low income summer work program administered by the City of Fort Worth.• Work with teenagers and adults to assist in compiling financial records and advise clients on the subject of career related activities and assist in determining eligibility for work programs.

Temporary assignment to assist management of a home health care agency coordinated by the Texas Department of Human Services.• Management of daily customer service operations.• Coordination of new hire activities including the training of registered nurses of medically disadvantaged patients.• Coordination of documentation for families, doctors, hospitals and the Texas Department of Human Services.• Workflow redesign for documentation processing, which allowed the organization to increase the average quantity of applications processed in 60 days from 67% to 89%.