• Promote the design, development, and implementation of warehouse, distribution and logistics solutions for various Fortune 500 companies positioned across industries, such as Health Care, Hygiene, Consumer Goods and Services, Protective Garments, and Building Materials.• Primary interface and liaison between the customer, sales representative, scheduler, operations, product development and management.• Administer accurate and timely order processing for a portfolio of accounts that generate approximately $30 MM annual gross revenue.• Support, on a daily basis, multiple program activities required to process orders, manufacture, ship or invoice products.• Meet regularly with internal and external stakeholders to ensure transparent communications relative to supply/sourcing issues and decisions on services.• Work closely with Scheduling and Production teams to manage, monitor and track production schedule completion and delivery dates. • Oversee the achievement of customer’s KPIs and initiate corrective/preventative plans relative to margin protection/expansion (cost reductions); on time delivery assurance; quality trends and improvement plans; costs of poor quality and service.• Assist customers with order status, changes, freight logistics, delivery issues, customs and invoicing. • Assist the Credit Department with the resolution of credit issues, establishing product specifications, and finding alternative lines for production.

• Managed change and enhancement requests.• Worked cooperatively with users to facilitate efficient business systems designs and ease of use applications.• Assisted I/S in the development of test plans and use case scenarios.• Explained and advocated business requirements to targeted users.• Communicated, interacted, and coordinated with members of internal teams regarding processes and/or system issues.• Reviewed processes to identify opportunities for improved efficiencies.• Focused on multi-level solutions to accomplish objectives in accordance with outlined priorities.• Balanced focus on ease of doing business/customer care with adherence to and support of corporate initiatives, policies and procedures.• Prepared weekly project status reports for management.• Dedicated to achieving team and individual results.

• Evaluated workload, individual production, and attendance to ensure efficient utilization of staff resources.• Coached associates and assigned training as needed to maintain standards pertaining to work quality and work ethic.• Generated solutions to various issues utilizing individual and team approaches.• Achieved Department and Unit goals within established deadlines.