-Mentor and train Salesforce Administrators and Marketing Cloud Administrators-Plan and allocate work for Administrators in weekly sprints and capacity planning in alignment with product roadmap and customer needs-Participate in solution design with functional teams prior development to ensure solution is scalable and functional-Write training and technical documentation for the Salesforce team-Create or modify procedures needed for work planning or production support-Collaborate and advise third-party consultants on Marketing Cloud projects-Serve as Marketing Cloud Administrator (interim) during 2017 and part of 2018-Design and develop successful Salesforce solutions while adhering to technical governance process-Provide end-user support, troubleshoot and resolve application issues (approximately 3,000 end users)Technical Skills:-Salesforce Products: Service Cloud, Sales Cloud, Marketing Cloud, Analytics Cloud-Experience with custom objects, territories, profiles, roles, sharing settings/rules, validation rules, custom settings, page layouts, workflow, process builder, flow and custom reporting and dashboards-Desktop applications: Dataloader, DemandTools, PeopleImport, SOQLXplorer-Web applications: Workbench, DataloaderIO, JIRA, JIRA Tempo, PermComparator

-Design and develop successful Salesforce solutions while adhering to technical governance process-Provide end-user support, troubleshoot and resolve application issues (approximately 2,000 end users)-Assist third-party consultants with Marketing Cloud development and testing-Ensure understanding of data flow and business processes with users through clear communication and documentationTechnical Skills:-Salesforce Products: Service Cloud, Sales Cloud, Marketing Cloud, Analytics Cloud-Experience with custom objects, territories, profiles, roles, sharing settings/rules, validation rules, custom settings, page layouts, workflow, process builder, flow and custom reporting and dashboards-Desktop applications: Dataloader, DemandTools, SOQLXplorer-Web applications: Workbench, DataloaderIO, JIRA, PermComparator

-Work with Service, Recruitment and Corporate Relations pillars to create report and dashboards to monitor day-to-day operations of up to 1,300 users in Salesforce.com-Elicit requirements for reports and dashboard directly from management and Salesforce.com power users-Assist Salesforce.com Administrators and provide data on objects or configuration not easily available through front-end application-Participate and contribute to special projects as needed for pillars, business units or management

SharePoint 2007/2013: -Provide 2nd level support for up to 150 users-Implement custom solutions for business end users; including analysis, planning, development, testing, training and maintenance-Serve as IT lead in SharePoint development, consultation, business process advising, and migration to SharePoint 2013Salesforce.com:-Provide primary support and troubleshooting for up to 30 users in different business user groups-Maintain and perform front end system administration changes by consultations with primary business users and stakeholders-Knowledge and experience using custom objects, territories, profiles, roles, sharing settings/rules, page layouts, and custom reportingRadius (formerly Intelliworks) and Proprietary CRM-Provide 1st and 2nd level support for up to 150 users-Review and analyze requests for system changes and implement change-Coordinate changes in proprietary CRM with support team-Create all reporting for management and senior leadershipReporting:-Responsible for CRM reporting for month-end and weekly reports-Develop new reports based on business need for the marketing, enrollment and finance departments-Maintain databases and technical documentation on corporate reportsProject Management and Systems Analysis: -Serve as team lead in different phases of the software development lifecycle (SDLC): user acceptance testing (UAT), quality assurance (QA) testing, implementation, training, maintenance, and requirements gatheringAdditional Experience:-Assist senior developers and work on other technical projects as needed-Provide technical support and consultation to diverse, non-technical users-Ability to prioritize multiple projects with effective time management and organization and work independently

-Maintain and implement solutions within Microsoft SharePoint 2003 and 2007-Administer internal Microsoft Access databases-Update and create Web pages for multiple marketing sites-Provide additional technical support as needed

-Determined if student financial aid documentation was conflicting-Certified federal loans and grants based upon student information-Ensured that federal policies and procedures were adhered to-Managed sensitive documentation for each file