Dawn Ramsey Email & Phone Number

Bellingham, Washington Area

Bellingham, Washington Area

First point of contact in support of multiple software platforms, responsible for receipt, triage, and documentation of each issue per support standards. Proficient handling of high-pressure situations with communication skills characterized by clear interactions in an empathetic and professional manner. Monitor work queues and notify management of halts, delays or issues.

Bellingham, Wa / Tampa, Fl

Functional team lead and point person for the Information Technology (IT) Service Desk. • Demonstrated excellent customer service skills and the ability to balance technical support with interpersonal rapport.• Managed ongoing activities that served to provide appropriate system access and protect the confidentiality and integrity of customer, employee, and business information.• Controlled all user access to network, exchange, and in-house software. Created, modified, and disabled accounts based on authorized requests. Reviewed user accounts and system access to ensure regulatory and corporate compliance with policies and standards. • Assisted with planning and execution of domain integration, user accounts, and email migration during corporate acquisitions and mergers.• Standardized processes for employee onboarding/offboarding and system access requests. Kept the business units updated with changes in IT policies, standards and procedures.• Provided project management on departmental initiatives as needed.

Bellingham, Wa

Responsible for furnishing first- and second-tier support for global IT infrastructure by performing analysis, diagnosis, documentation and escalation of technology issues. • Created and dispatched work orders to the appropriate IT resource based on the issue, location, and skills required to resolve. Ensured that all issues were tracked, measured, resolved and reported.• Communicated system integrity and reliability in support of 800 users, providing information on network status and operability of systems.• Excelled in asking probing questions and researching, analyzing and rectifying problems.• Coordinated with customers, staff, and technology department to ensure all issues were resolved within agreed upon timeframe.• Performed periodic and on-demand system audits, including user accounts, application access, file system and external software applications to verify corporate and Federal compliance.• Initiated process and system improvements to increase staff productivity.

Bellingham, Wa

Provided high-level administrative support and analytical services to offices of CFO, HR and CEO. Planned, implemented and oversaw special projects as assigned.• Researched corporate duties and salaries and assisted with grading new positions. Wrote and updated job descriptions across all levels and categories for new and existing roles as necessary. • Performed gap analysis through review of standard healthcare benchmarks and employee performance evaluations. Based on findings, arranged for skills enhancement through trainings and workshops for improvement of overall productivity.• Created and implemented a formal mentorship program comprised of training, testing, recurrent meetings, monthly workshops and a professional development book club. All graduates of the program went on to management roles within the organization.• Assisted in developing departmental policies and procedures, including salary administration and performance management plans.• Created employee exit surveys and conducted exit interviews of field sales staff. Compiled results and reported findings to executive board, resulting in changes to new agent training.

Bachelor Of Arts, Communication

Associate In Arts And Science

Associate In Technical Arts Degree, Office Occupations