Dawn Riddle Email & Phone Number

Grantville, Ga, Us

Grantville, Ga, Us

Carrollton, Georgia, Us

Strategic Project Implementation: Under the direction of the Executive Director of PopulationHealth, develop, oversee, and implement programs and projects. Subject matter expert in Epic, data analytics, and technology to enhance operational outcomes. Operational Collaboration: Working closely with operational leaders and the IT, Epic, and data &;analytics teams to maximize results across functional areas, including implementing technicalprojects like phone and texting solutions, prioritizing Epic enhancements, and leveraging patientexperience technologies. EPIC System Expertise: Subject matter expert of the EPIC project team for TMG, leading credentialed trainers and supporting related initiatives to enhance quality workflows, Patient Centered Medical Home, and operational innovation under the guidance of the Executive Director of Population Health. Analytics and Reporting: Supports TMG operational and quality initiatives by collaborating withthe GET HEALTHY LIVE WELL team to enhance performance. Population Health Initiatives: Collaborates on population health strategies aligned with system-wide priorities to improve patient outcomes and develop new service models. Growth and Expansion Support: Assists in the growth of TMG through potential acquisitions,mergers, joint ventures, new construction projects, and service line development that align withthe overall strategic vision. Education and Development: Engages in continuous education to stay informed on healthcareindustry trends and maintains expertise in Tanner Human Resources policies, medical groupoperations, billing, and coding. Leadership: Promotes teamwork, empowers staff, and supports quality and efficiencyimprovements. Maintains high employee morale and a professional demeanor across allinteractions within and outside the organization.

Peachtree Corners, Ga, Us

-Led both Enrollment and SNAP technical teams of Tier 1 and Tier 2 support analysts while working closely with Development on complex and technical issues.-Provided direction to team members for process improvements, methodology and support initiatives based on experience, knowledge and technical skills.-Managed and tracked metrics for issue resolutions and suggestions of product enhancements; reduced backlog by 25% despite a complete clearinghouse change due to the Change Healthcare cyber-attack.-Reduced Average Time to Resolution (ATR) by 23% during a complete clearinghouse change.-Worked closely with customers to ensure they were getting the software support needed.

Peachtree Corners, Ga, Us

Peachtree Corners, Ga, Us

-Increased the patient base by 24%, adding 4,423 patients, in the first month of service.-Managed ongoing internal and external communications and projects for 49 of the organization's largest Connect clients within the first four months, ensuring customer satisfaction and retention.-Designed, led, and documented Resupply quarterly business reviews (QBR) and monthly status meetings, adding value to over 50 assigned customers.-Proactively monitored key performance indicators (KPI) and risk factors for assigned accounts, managing escalations through the creation and utilization of action plans.-Used Salesforce to identify expansion and cross-sell opportunities that aligned with customers' short and long-term goals.

Atlanta, Georgia, Us

Piedmont Physicians Pulmonary and Sleep Medicine is a pulmonary practice that provides comprehensive pulmonary, critical care, and sleep medicine services.– Hired as Practice Manager for Austell. Within three months, began developing a call center for Piedmont’s entire pulmonary department. Also established Durable Medical Equipment (DME) for all nine locations. After 12 months, began working exclusively in call center operations and DME even though title didn’t change.– Led a team of 47 healthcare professionals including two Lead Front Office Coordinators, a Lead Respiratory Therapist DME, a Registered Respiratory Therapist, medical assistants, front office assistants, referral coordinators, and medical assistant floating staff.– Managed all aspects of the department including a $1.6M budget, healthcare operations analysis, and process improvement. Operations included Central Scheduling and DME.– In Central Scheduling, led a team of 13 people (included in the 47 above). Team answered incoming calls and scheduled patients for all nine pulmonary locations. Grew practices from three to nine locations during tenure.– In DME, led a team of 34 (included in the 47 above) people. Team grew patient volume for CPAP machines and supplies from 393 to 1509 and tripled revenues in the past three years.– Team managed incoming and outgoing referrals, verified insurance, completed Certificates of Medical Necessity (CMN) for DME supplies, provided financial counseling and patient estimates, and shipped DME and supplies.– Recruited, interviewed, hired, trained, developed, directed work and processes, managed performance, and recognized and rewarded employees. Mentored team members to encourage personal and professional growth.– Personally, managed all providers’ ICU hours for payment and schedules in PerfectServe. Built and managed providers’ daily schedules in EPIC. Managed physicians’ schedules to include clinic, ICU, and pulmonary floor in QGenda schedule build.

Marietta, Georgia, Us

The Wellstar Health System is a nonprofit healthcare system that provides comprehensive care in Atlanta.– Led a team of 25 staff members supporting 13 physicians in five cost centers and four locations. – Managed all clinic operations. Responsible for the success of the practice with full accountability for the bottom line. Service lines included pediatrics, family medicine, internal medicine, and chiropractic medicine. – Oversaw strategic planning, budgeting, appointment scheduling, hospital follow-up metrics, and Relative Value Unit (RVU) requirements.

Preferred Heating and Air Conditioning is a family-owned and operated company that provides HVAC products and services to customers in the north metro Atlanta area.– Managed the overall operations of the customer service department including daily business operations as well as leading and implementing short-and long-term strategic planning.– Planned and monitored daily staffing schedules and adjusted to ensure adequate staffing levels in support of operational demands and business objectives.

Master Of Business Administration (Mba), Specialization In Hr Managemen

Bachelor Of Science In Management (Bsm), Specialization In Healthcare Administration

Education record