Dawn Roberts Email & Phone Number

Carbondale, Il, Us

Carbondale, Il, Us

Carbondale, Il, Us

Managed and maintained systems, hardware, and software at SIUs Transportation Education Center for aviation and automotive technology. Tier 2 and 3 Desktop Support + AD and GPO + Project Management• Secured $80,000 for the Aviation and Automotive departments to purchase new computers and monitors to replace aging technology.• Chosen for specialized OIT Project Mentorship• Selected for OIT Leadership Training program

Managed and organized café bakery transition to new ISP, POS.• Transitioned bakery to new ISP. Ran cable and installed necessary hardware• Consulted on POS hardware purchase within budget to streamline processes, smooth out pain points and relieve bottlenecks.• Menu curation. Data entry of bakery and restaurant items.

• Provided research for projects working on rural healthcare related issues. • Created ECHO presentations on opioid use disorder (OUD) for community healthcare workers, including on how Virtual Reality can aid in training. • Drug Endangered Children (DEC) Trainer

Armonk, New York, Ny, Us

Project management activities include requirements gathering, collaborating with subject matter experts on solution design, creating detailed project business case and project schedules, coordinating resources between cross functional groups, facilitating virtual meetings, providing status reports, measuring productivity, procurement, vendor coordination, and authoring a project management plan. IBM Patent Published Feb 2018 :Invention Reference Number: P201703147• International hotel chain : PM- Manage TKLM --> SKLM Encryption Server replacement and build. - Run high-level client facing meetings• American multinational engineering firm : GRE/POM HSC PM Procurement PM, utilizing the Source tool, and PgMP. - Contact each person for approvals. - Communicate and update Vendor. - Follow purchasing orders to completion. • Florida-based power utility company : Contract Manager /PM - Track Purchase Orders from the Client to Delivery via Cisco - Manage Purchasing team in Argentina - Oversee catalog entries and investigate, then approve/reject discrepancies

Kansas City, Missouri, Us

ITWorks utilizing Remedy IT Service Management.• Implemented LifeNet Systems at both Yavapai Regional Medical Center campuses.• Project Manager for new internal ED Communications System• Lead Tech and Project Manager for new Infusion Center at Yavapai Regional Medical Center

Manage and maintain all systems hardware, software, servers for charter high school. • Repair Macbook hardware• Create policy for printer use and upkeep• Work on 2014 plan to transition to Chromebooks

Wrote quarterly column about all aspects of vintage motorcycles.

Managed and maintained all systems hardware, software, VoIP, and servers for 50-person medical office. Provided user support for all technical issues. • Facilitated transition to eClinicalWorks ePayment system, resulting in a $900/year savings • Implemented inventory system and made new office space available.• Assisted with implementation and monitoring of HIPAA IT regulatory practices.

Provided certified massage therapy to augment physical and chiropractic therapy in various locations including self-owned independent practice, chiropractic clinics, and spas. • Provide massage services to variety of clients ranging from chiropractic patients to motorcycle track-day participants. • Conduct educational presentations covering benefits of sports-massage and effective warm-up techniques.• Launch and maintain independent business – Downshift Massage, LLC – since 2010.• Maintain current knowledge of therapeutic techniques – re-certified NCBTMB August 2011.

Scottsdale, Az, Us

Co-managed patient services volunteer program employing staff of over 300 volunteers. - Edited and compiled volunteer training & reference manual covering location-specific duties and responsibilities.- Facilitated youth volunteer program focusing on computer-controlled patient simulators. - Instructed and directed staff in the usage of HealthStream testing software.

Chicago, Illinois, Us

Managed and maintained software, hardware, server for five campus computer labs, various classrooms, and faculty computers. Managed lab staff. - Researched, wrote, and presented successful Apple hardware upgrade proposal for college art department.- Led training presentations on file storage protocols and software usage. - Redesigned and improved client-service and desktop service intake processes.

Doctor Of Philosophy - Phd, Population Health

Master Of Social Work - Msw, Social Work

Bachelor Of Science - Bs

Emt

Digital Media Technology